Remco Peverelli

• Main managing Cheese orders and making sure to keep liaising with European team in NL that everything is going according to plan. Also that everything is in stock
• Raising and managing customer orders.
• Managed difficult customer situations for maintaining company reputation.
• Listened actively to offer accurate information and best solution to their needs.
• Utilised strong communication skills for handling customer complaints effectively.
• Improved customer satisfaction by providing prompt and efficient service.
• Responsible for Ireland stock replenishment for white dairy.

• Working with FBSS managing received orders, invoicing orders
• Transferring product from UK WH to NL WH
• Liaising with multiple departments in the company to sort out stock if not enough and or to release order is blocked by finance or quality
• Communicating with customers to inform of delays, confirm orders or adjustments of orders
• Liaising with the WH in NL for deliveries, stock and order adjustments
• Communicated with carriers.

Key achievements:

• Managing over 100 orders in average in a month
• Helping with Stock reconciliation on site in our Warehouse in the Netherlands

• Responsibility for making sure all orders in the UK get processed and delivered on time to the customer.
• Organising collections of stock from Brands we distribute. These collections are from Italy and France.
• Making sure documents for shipments to EU and ROW are correct so no issues with Customs.
• Tracking stock availability on sage and the Warehouse system to make sure we do reorders in time before we run out.
• Liaising with the Warehouse to make sure all orders are going out properly and all stock levels are the same as what we have in our system. Sometimes having to go to the Warehouse to do a stock count.
• Working on Sage to raise the orders and purchase orders. Also creating reports that can be extracted to be able to be put onto the Warehouse system.
• Sending all parcels from different departments on time to the location they need it to go.

Key Achievements:

• Being a major part in set-up of new website in regards to how to regulate the stock on the system.
• Big part in 2 new Brand launches with the back office in setting up and coming up with codes and making sure the stock arrived on time.

I was responsible for shipping all customer orders within the set lead time.

• Booking in deliveries
• Making sure all requirements are met for the specific customers when needed.
• Liaising with Sales Admin department when questions or issues
• Responsible for organising the Key accounts for shipping.
• Working with SAP

Key Achievements:

• Making sure all Key account orders went out on time and according their specific requirements during the Christmas period
• Solving issues with deliveries for customers

I am responsible for all the administration work of the Goods-In department also managing up to 6 people. Contacting and taking calls from suppliers with questions about deliveries or returns. The role requires me to be flexible and organised as I have many responsibilities due to being the only administrator of the department.

• Training employees
• Updating several excel sheets and creating new excel sheets to enhance procedures in the warehouse
• Liaising with the Buying and Finance departments
• Checking, completing and closing incoming orders
• Working with a WMS and ERP system

Key Achievements:

• Making sure everything was well organised when supervisor was away and running the department by myself while still doing my administration.
• Enhancing staff performance document to make it more accurate and managing the document.