Petya Tsvetanova
Ilford
Summary
Dedicated hospitality professional with extensive knowledge of hotel standards and cleaning chemicals, ensuring exceptional cleanliness and guest satisfaction. Proficient in linen replacement, restocking room supplies, and furniture dusting, while maintaining attentiveness to customers and upholding cleanliness standards. Demonstrates a calm demeanour in guest relations, aiming to enhance the overall guest experience and contribute to the success of the establishment.
Experienced hospitality professional focused on maintaining high standards of cleanliness and guest satisfaction. Ensure welcoming and spotless rooms through attention to detail and thorough cleaning procedures. Enhance guest experience by promptly addressing needs and creating comfortable environment.
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Overview
10
10
years of professional experience
Work history
Hotel room attendant
BC Recrutment
London
2021.03 - 2025.07
- Provided swift response to emergency situations demonstrating calmness and professionalism under pressure.
- Collaborated harmoniously with team members working collectively towards shared goals.
- Achieved high customer satisfaction with meticulous attention to detail during room preparation.
- Observed strict compliance with hotel's security protocols reinforcing overall safety standards.
room inspector
BC Recrutmant
London
2023.01 - 2023.05
- Upheld strict adherence to health and safety regulations within the team.
- Cooperated with maintenance department for timely repair works in rooms.
- Responded efficiently to emergency situations whilst prioritising guest safety.
- Streamlined communication between different hotel departments, enhancing operational efficiency.
assistant manager
Lidl
Sofia
2018.01 - 2020.10
- Handled stock control duties diligently preventing overstocking or shortages.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Conducted team meetings on a regular basis, promoting open communication within the team.
Cashier supervisor
kam market
Sofia
2016.01 - 2018.01
- Conducted regular inventory checks with meticulous attention to detail.
- Implemented promotional offers for increased sales.
- Ensured swift resolution of disputes, preserved positive workplace atmosphere.
- Managed till floats to maintain financial integrity.
Education
BUSINESS MENIDJMANT - BUSINESS MENIDJMANT
CECOS COLLEGE
London 2024.01 -
stenografia i typescript -
29 cou
sofia 2000.09 - 2024.07
Skills
- Knowledge of hotel standards
- Knowledge of cleaning chemicals
- Linen replacement
- Restocking room supplies
- Attentiveness to customers
- Cleanliness standards
- Furniture dusting
- Guest relations
- Calm demeanour
Languages
English
Advanced
Bulgarian
Proficient (C2)
Spanish
Upper intermediate
Russian
Upper intermediate
Timeline
BUSINESS MENIDJMANT - BUSINESS MENIDJMANT
CECOS COLLEGE
2024.01 -
room inspector
BC Recrutmant
2023.01 - 2023.05
Hotel room attendant
BC Recrutment
2021.03 - 2025.07
assistant manager
Lidl
2018.01 - 2020.10
Cashier supervisor
kam market
2016.01 - 2018.01
stenografia i typescript -
29 cou
2000.09 - 2024.07