Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Petya Tsvetanova

Ilford

Summary

Dedicated hospitality professional with extensive knowledge of hotel standards and cleaning chemicals, ensuring exceptional cleanliness and guest satisfaction. Proficient in linen replacement, restocking room supplies, and furniture dusting, while maintaining attentiveness to customers and upholding cleanliness standards. Demonstrates a calm demeanour in guest relations, aiming to enhance the overall guest experience and contribute to the success of the establishment.

Experienced hospitality professional focused on maintaining high standards of cleanliness and guest satisfaction. Ensure welcoming and spotless rooms through attention to detail and thorough cleaning procedures. Enhance guest experience by promptly addressing needs and creating comfortable environment.

Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.

Overview

10
10
years of professional experience

Work history

Hotel room attendant

BC Recrutment
London
03.2021 - 07.2025
  • Provided swift response to emergency situations demonstrating calmness and professionalism under pressure.
  • Collaborated harmoniously with team members working collectively towards shared goals.
  • Achieved high customer satisfaction with meticulous attention to detail during room preparation.
  • Observed strict compliance with hotel's security protocols reinforcing overall safety standards.

room inspector

BC Recrutmant
London
01.2023 - 05.2023
  • Upheld strict adherence to health and safety regulations within the team.
  • Cooperated with maintenance department for timely repair works in rooms.
  • Responded efficiently to emergency situations whilst prioritising guest safety.
  • Streamlined communication between different hotel departments, enhancing operational efficiency.

assistant manager

Lidl
Sofia
01.2018 - 10.2020
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Conducted team meetings on a regular basis, promoting open communication within the team.

Cashier supervisor

kam market
Sofia
01.2016 - 01.2018
  • Conducted regular inventory checks with meticulous attention to detail.
  • Implemented promotional offers for increased sales.
  • Ensured swift resolution of disputes, preserved positive workplace atmosphere.
  • Managed till floats to maintain financial integrity.

Education

BUSINESS MENIDJMANT - BUSINESS MENIDJMANT

CECOS COLLEGE
London
01.2024 -

stenografia i typescript -

29 cou
sofia
09.2000 - 07.2024

Skills

  • Knowledge of hotel standards
  • Knowledge of cleaning chemicals
  • Linen replacement
  • Restocking room supplies
  • Attentiveness to customers
  • Cleanliness standards
  • Furniture dusting
  • Guest relations
  • Calm demeanour

Languages

English
Advanced
Bulgarian
Proficient (C2)
Spanish
Upper intermediate
Russian
Upper intermediate

Timeline

BUSINESS MENIDJMANT - BUSINESS MENIDJMANT

CECOS COLLEGE
01.2024 -

room inspector

BC Recrutmant
01.2023 - 05.2023

Hotel room attendant

BC Recrutment
03.2021 - 07.2025

assistant manager

Lidl
01.2018 - 10.2020

Cashier supervisor

kam market
01.2016 - 01.2018

stenografia i typescript -

29 cou
09.2000 - 07.2024
Petya Tsvetanova