Petya Nikolova
Burmingham
Summary
Accomplished professional with expertise in executive and administrative support, adept at diary and schedule coordination, event and meeting planning, and stakeholder management. Demonstrates proficiency in international program operations, travel and accommodation arrangements, and client and VIP relationship management. Skilled in invoicing and billing administration, problem solving, troubleshooting, Microsoft Office systems, communication, team collaboration, customer service excellence, confidential information handling, multitasking, and time management. Committed to leveraging these competencies to drive organisational success while pursuing opportunities for growth within dynamic environments.
Overview
7
7
years of professional experience
Work history
Operations Coordinator, Custom Programs – Higher Education Groups, Europe
WorldStrides / Explorica
2025.01 - 2026.05
- Coordinate operational delivery of international executive education and higher education programs across Europe.
- Manage complex program schedules, logistics, session planning, and virtual/in-person classroom setup.
- Coordinate travel, accommodation, catering, venues, and supplier arrangements for program participants and stakeholders.
- Support Program Managers in delivering multiple projects simultaneously within strict deadlines.
- Provide operational and administrative support during live virtual and in-person programs.
- Troubleshoot logistical and technical issues to ensure smooth program delivery.
- Liaise with faculty, vendors, participants, and internal teams to maintain effective communication and organisation.
- Process invoices, payments, and administrative documentation accurately and efficiently.
- Collect participant feedback and support continuous operational improvements.
Cluster Meetings & Events Sales Executive
Leonardo Hotels, London
London
2024.02 - 2025.01
- Managed meeting and event enquiries via telephone and email in a professional and timely manner.
- Coordinated event administration, scheduling, conference billing, and operational documentation.
- Prepared and distributed detailed function sheets to operational departments.
- Attended weekly revenue and operations meetings, maintaining accurate reporting and updates.
- Investigated billing queries and resolved client concerns efficiently.
- Built strong client relationships while ensuring excellent customer service and event coordination.
- Supported multiple events simultaneously in a fast-paced hospitality environment.
Reception Supervisor
The Franklin Hotel, London
London
2022.08 - 2024.02
- Supervised front office operations and supported day-to-day team management.
- Coordinated reservations, guest services, invoicing, and payment processing.
- Trained and supported reception staff and meeting room coordinators.
- Managed customer complaints professionally and escalated issues when necessary.
- Ensured compliance with operational procedures and service standards.
- Supported occupancy, revenue generation, and VIP guest experiences.
Receptionist
The Franklin Hotel, London
London
2022.01 - 2022.07
- Managed guest check-in/check-out processes and reservations.
- Handled incoming calls, guest enquiries, billing, and payment processing.
- Delivered professional customer service in a high-end hospitality environment.
- Maintained accurate administrative and guest records.
Receptionist & Event Organiser
Saint Paul’s House, Birmingham
Birmingham
2021.05 - 2021.12
- Coordinated guest services and event operations.
- Assisted with event planning, scheduling, and client communication.
- Supported administrative and front-of-house operations.
Receptionist
Number Sixteen, Firmdale Hotels, London
London
2020.02 - 2021.05
Receptionist
Hotel London Kensington managed by Melia, London
London
2019.06 - 2020.02
Education
Professional Bachelor Degree - Event Management & Entertainment, Organisation & Management of Tourist Services
University of Sunderland, London Campus
LondonLuxury Fashion Marketing Online Short Course - undefined
London College of Fashion
London 2021.04 - 2021.05
Skills
- Executive & Administrative Support
- Diary & Schedule Coordination
- Event & Meeting Coordination
- Stakeholder Management
- International Program Operations
- Travel & Accommodation Coordination
- Client & VIP Relationship Management
- Invoicing & Billing Administration
- Problem Solving & Troubleshooting
- Microsoft Office & Administrative Systems
- Communication & Team Collaboration
- Customer Service Excellence
- Confidential Information Handling
- Multitasking & Time Management
INTERESTS
Travelling, History, Geography, Reading
Timeline
Operations Coordinator, Custom Programs – Higher Education Groups, Europe
WorldStrides / Explorica
2025.01 - 2026.05
Cluster Meetings & Events Sales Executive
Leonardo Hotels, London
2024.02 - 2025.01
Reception Supervisor
The Franklin Hotel, London
2022.08 - 2024.02
Receptionist
The Franklin Hotel, London
2022.01 - 2022.07
Receptionist & Event Organiser
Saint Paul’s House, Birmingham
2021.05 - 2021.12
Luxury Fashion Marketing Online Short Course - undefined
London College of Fashion
2021.04 - 2021.05
Receptionist
Number Sixteen, Firmdale Hotels, London
2020.02 - 2021.05
Receptionist
Hotel London Kensington managed by Melia, London
2019.06 - 2020.02
Professional Bachelor Degree - Event Management & Entertainment, Organisation & Management of Tourist Services
University of Sunderland, London Campus