Petulia Edwards
Office Manager
Collier Row, Romford
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
25
25
years of professional experience
9
9
years of post-secondary education
Work History
Office Manager & PA
Eastbury Community School
2016.11
- Management of Administrative Assistant/Reception
- Providing secretarial support to the school leadership team
- Maintain stationery and other school supplies and order new supplies as necessary
- Managing all of the Headteachers calendar, diary, post, email and telephone needs
- Monitoring staff sickness/absences on the HR management system
- Ensuring all key paperwork is presented to the Headteacher within a timely manner.
2015.08 - 2016.09
- Looked after my father before he passed away
Receptionist
College of Haringey Enfield and North East London
2009.02 - 2015.07
- Answer telephone, screen and direct calls
- Take and relay messages
- Provide information to callers
- Greet persons entering organization
- Direct visitor's to the correct destination
- Deal with queries from the public and customers
- Ensure knowledge of staff movements in and out of organization
- Administrative and clerical support
- Prepare letters and documents
- Receive and sort mail and deliveries
- Schedule appointments
- Maintain appointment diary either manually or electronically
- Tidy and maintain the reception area.
Receptionist/Administrative Officer
Leytonstone
2008.08 - 2008.12
- To act as first point of call for all students, visitors and callers
- Provide administrative support for all matters relating to school meals
- Aid in the sale of school uniform
- Assist with the input and accessing of data held in the SIMS.net database in relation to student records
- Deal with late and absent students, following agreed school procedures
- Carrying out general office administration.
Senior Reservations Hotel and Rail consultant
Expotel Hotel Reservations Ltd.
Stanmore
2000.01 - 2008.01
- Take and make bookings for UK and overseas hotels
- Deputise for the reservations Manager in her absence
- Ensure excellent customer service is maintained at all times
- Ensure all bookings received are confirmed by the end of the working day
- Call Monitoring and customer issues
- Help on the reception when staff is on leave and breaks
- Help other departments as and when necessary.
Assistant Reservations Manager
Trafalgar Tours Ltd.
Victoria
1992.01 - 2000.01
- Supervise team of seven reservation agents
- Ensure bookings are taken and confirmed accurately
- Helping all departments and offices as and when required
- To follow complaint procedures as advised by the company.
Education
BTEC National in Travel & Tourism -
Enfield College
1990.01 - 1992.01
C P V E - undefined
Haringey College
1989.01 - 1990.01
Btec 1st in Leisure - undefined
Waltham Forest College
1988.01 - 1989.01
Math's, English, Computer Studies, Child Education - undefined
Sailsbury School
1983.01 - 1988.01
Skills
Complaint resolution
Creative problem solving
Professional telephone demeanor
References
- Mrs. B Monk, Reservations Manger, Trafalgar Tours Ltd., 15 Grosvenor Place, London, SW1X, 7HH, 0207 235 7090
- Ms.A Raymond, Head of Primary, Eastbury Community School, Hulse Avenue, Barking, IG11 9UT, 0208 507 4612
Training
- 05/18/00, Customer Care 1
- 05/19/00, Switch Selling
- 11/17/00, Coaching Skills
- 12/20/00, Negotiation Skills
- 01/23/01, Coaching & Counseling
- 04/25/01, Call Management
- 05/30/01, Business Letter Writing
- 05/01/01, Auto Route
- 04/10/02, Introduction to Excel
- 02/14/02, Managing Discipline
- 07/30/03, Time Management
- 11/25/03, Customer Care 2
- 03/18/04, Introduction to Power point
Timeline
Office Manager & PA
Eastbury Community School
2016.11
2015.08 - 2016.09
Receptionist
College of Haringey Enfield and North East London
2009.02 - 2015.07
Receptionist/Administrative Officer
2008.08 - 2008.12
Senior Reservations Hotel and Rail consultant
Expotel Hotel Reservations Ltd.
2000.01 - 2008.01
Assistant Reservations Manager
Trafalgar Tours Ltd.
1992.01 - 2000.01
BTEC National in Travel & Tourism -
Enfield College
1990.01 - 1992.01
C P V E - undefined
Haringey College
1989.01 - 1990.01
Btec 1st in Leisure - undefined
Waltham Forest College
1988.01 - 1989.01
Math's, English, Computer Studies, Child Education - undefined
Sailsbury School
1983.01 - 1988.01