Diane Umuhoza

• Strategic Leadership: Directed the nursing team within the practice, leading the development and implementation of clinical strategies to enhance patient care quality and operational efficiency.
• Governance and Compliance:Ensured full compliance with CQC standards and other IPC regulatory requirements, leading the preparation and successful outcome of infection control inspection by NHS England.
• Patient and Stakeholder Engagement: Engaged with patients, carers, and external stakeholders to ensure services were patient-centered and responsive to community needs.
• Multidisciplinary Collaboration: Worked closely with GPs, practice managers, and external healthcare providers to coordinate comprehensive care for patients with complex needs. Acted as a liaison between the practice and community services to ensure seamless care transitions.
• Infection Control Leadership: Directed infection prevention and control efforts, ensuring rigorous adherence to national guidelines. Provided training and oversight on infection control practices, contributing to a safe and hygienic environment for both staff and patients.

• Obtained SSA Training to be Practice Supervisor/Assessor for PAN London Nursing Students
• Completed Student nurses E-PAD assessments
• Supervised student nurses learning in Practice
• Assessed student nurses learning in Practice
• Developing and maintaining infection prevention and control policies and protocols.
• Educating healthcare staff on proper infection control measures and providing ongoing training.
• Monitoring and assessing infection control practices.
• Conducting regular audits and inspections to identify potential infection risks.
• Advising on the appropriate use of personal protective equipment (PPE) and ensuring its availability.
• Implementing and reviewing guidelines for the cleaning, disinfection, and sterilization of medical equipment and surfaces.
• Obtained CPD training in Asthma & COPD
• Administering immunizations and vaccinations.
• Performing cervical screening tests
• Providing health education and counselling to patients on topics such as nutrition, and lifestyle changes.
• Assisting with the management of chronic conditions, such as diabetes, asthma, COPD, and high blood pressure.
• Conduct routine diagnostic tests such as blood tests, urine tests, and ECGs.
• Administering medications and treatments as ordered by the physician.
• Collaborating with other healthcare professionals, such as doctors, and pharmacists, to provide comprehensive patient care.

• Collaboration with the lecturers for current research, theories, and best practices in nursing education.
• Enhanced their teaching methodologies and stay updated with advancements in the field.
• Networking between researches and lecturers to enhance professional development, collaboration, and mentorship.
• Access to research projects and opportunities to strengthen evidence-based teaching practices, contribute to nursing knowledge base, and understand the process of publishing work in academic journals.
• Contributed to continuing education, professional growth, and high-quality teaching.

• Suture removal
• Surgical wound care
• Diabetic reviews
• Obtained Pitstop Diabetes training
• Ear syringing
• Compression bandaging
• Doppler/ABI
• Zoladex Implant
• Venipuncture
• Emergency Contraception
• EMIS System
• Undertaking COPD Diploma
• Post-operative wound care
• Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
• Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
• Supported physicians and consultants with tests and procedures.
• Supported patients with critical conditions, planning and implementing targeted strategies for optimal recovery outcomes

Received training for Practice Nurse role

• Wound care
• Asthma review
• Cervical Cytology Sample Taker Foundation training
• Obtained Travel Health training certification
• Immunisation - Adult
• Child Immunisation Foundation Training
• Contraception and Sexual Health
• Safeguarding Children
• Vaccine ordering
• Equipment and stock management
• Infection Control
• Radar Toolkit
• System One

• Built caring and compassionate relationships with patients and families to provide emotional support and encouragement during palliative care
• Worked closely with Home GP to ensure consistent communication on patient care.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Provided patient care and treatment, such as administration of medication, taking temperature and blood pressure and dressing wounds.

• Supervised care staff on a day to day basis
• Liaised with Care Home GP and other health care professionals including Community Paramedics, Physiotherapists, Domiciliary Dentist, Care Home Support Team etc.
• Undertook the role of a Named Nurse for a cohort of residents
• Provided holistic care to palliative care residents
• Medication administration and management
• Reviewed the daily delivery of care
• Conducted care plans and risk assessments, Mental Capacity assessments, Deprivation of Liberty Safeguarding forms and engaged in Best Interests decision making.

• Assessed, planned, implemented and evaluated nursing care
• Communicated with and assisted with doctors, pharmacists, palliative care team, physiotherapists and dietitians in order to provide the best standard of care.
• Medication administration and management.
• Maintained personal contact with patients, relatives and carers, being sensitive to their needs for courtesy, dignity and privacy.

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Provided high level of service by helping customers find specific products.
• Operated cash register with proficiency during high-volume shopping times.
• Provided professional and courteous service at all times.
• Worked with customer service to resolve issues.
• Maintained gift certificate documentation for financial records.
• Monitored multiple databases to keep track of all company inventory.
• Answered customer questions, provided store information and escorted to desired store areas.
• Recorded information regarding all transactions in computer by using software.

• Improved company customer service rating by 60%.
• Confirmed legal drinking age of customers and discontinued service to intoxicated guests to eliminate liability and adhere to legal restrictions.
• Guided guests through dining rooms and provided needed assistance.
• Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.
• Stocked newly delivered inventory in storage, kitchen and food prep stations.
• Calculated charges, issued bills and collected payments.
• Resolved complaints from guests by listening to issues and notifying restaurant manager.
• Pitched in to assist host station by showing guests to tables.
• Assisted guests with making menu choices in informative and helpful fashion.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Managed closing duties, including restocking items and reconciliation of cash drawer.
• Identified items in stock for first use to decrease waste and profit loss.