Petra Smith

• Trained new staff members in audiology best practices, ensuring a high standard of care across the clinic team.
• Improved patient satisfaction by providing personalized hearing aid fittings and adjustments.
• Maximized clinical efficiency by maintaining organized records of patient progress notes, diagnostic results, and recommended treatments plans.
• Maintained strict adherence to industry regulations, ensuring patient safety and confidentiality in all aspects of audiological care.
• Educated patients on proper hearing aid care and maintenance, prolonging device lifespan and functionality.
• Conducted comprehensive audiometric evaluations for accurate diagnosis and treatment planning.
• Provided expert advice on hearing protection strategies for individuals exposed to loud environments at work or during recreational activities.
• Contributed to a positive workplace culture by actively participating in team meetings and consistently demonstrating professionalism and respect towards colleagues.
• Collaborated with other healthcare professionals, ensuring a holistic approach to patient care.
• Developed rapport with patients, fostering a comfortable environment for open communication about their hearing concerns.
• Achieved high patient satisfaction rates through empathetic listening, clear communication, and ongoing support throughout the treatment process.
• Enhanced patients'' quality of life with customized hearing solutions tailored to individual needs.
• Stayed up-to-date on industry advancements through continuing education and professional development opportunities.
• Took ear impressions and molds, ordered instruments, and fitted devices, making adjustments for comfort and optimal functionality.
• Counseled patients to discuss hearing loss concerns and candidacy for personal amplification devices, hearing aids, and amplifiers.

• Optimized clinic workflow by developing and implementing efficient record-keeping systems for patient data management.
• Provided exceptional customer service to all clients throughout their audiology journey, resulting in increased patient retention and positive word-of-mouth referrals.
• Improved patient outcomes by conducting comprehensive audiological evaluations and recommending appropriate treatment plans.
• Collaborated with multidisciplinary teams to provide comprehensive care for patients with complex communication needs.
• Ensured adherence to industry standards by performing regular equipment calibration checks and maintaining accurate records.
• Developed customized aural rehabilitation programs to support patients in achieving their communication goals post-hearing aid fitting.
• Implemented tinnitus management strategies for patients experiencing bothersome symptoms, leading to improved quality of life.
• Conducted newborn hearing screenings, contributing to early identification of hearing loss and timely intervention services.
• Raised community awareness about hearing health by conducting educational seminars and workshops at local schools and organizations.
• Mentored audiology students during clinical rotations, providing guidance on best practices and professional development opportunities.
• Established strong relationships with referring physicians, ensuring seamless coordination of care for shared patients.
• Advised on appropriate hearing conservation measures for occupational settings, reducing the incidence of noise-induced hearing loss among employees.
• Enhanced patient satisfaction through the provision of high-quality hearing aid fittings and adjustments.
• Maintained up-to-date knowledge on industry advancements by attending continuing education courses and regularly reviewing relevant research publications.
• Recommended and fitted assistive listening devices and protection devices to improve hearing.
• Took ear impressions and molds, ordered instruments, and fitted devices, making adjustments for comfort and optimal functionality.
• Conducted presentations regarding various hearing and balance topics to increase community awareness and education on importance of hearing conservation and health.
• Used medical computer-based patient record system to input daily statistics and place orders.

• Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
• Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
• Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
• Provided individual and group therapy sessions to patients suffering from mental health issues.
• Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
• Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
• Documented patient information, treatment plans, and patient responses.
• Developed strategies to help patients cope with stress and anxiety and build resilience.
• Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
• Implemented time management strategies to ensure full caseloads were effectively managed, maintaining high-quality care for all clients.
• Facilitated group therapy sessions, promoting a supportive environment for shared learning and growth.
• Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.
• Adapted interventions as needed based on ongoing assessment of client progress throughout the course of treatment.
• Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
• Utilized motivational interviewing techniques to help clients recognize personal barriers to change and identify actionable steps towards improvement.
• Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
• Advocated for client needs within larger healthcare systems by participating in case conferences and collaborating with other mental health professionals.
• Mentored new therapists through supervision meetings and case consultations in order to support their professional development within the field.
• Conducted research on therapy outcomes to continuously improve treatment strategies.
• Adapted therapeutic approaches based on patient feedback and progress, ensuring tailored and effective care.
• Increased therapy accessibility by integrating telehealth options, broadening our reach to those in remote areas.
• Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
• Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
• Leverages excellent oral and written communication skills to interact professionally with staff and clients.
• Helped clients obtain outside specialist services by coordinating referrals and advising on options.
• Referred clients to other specialists, institutions or support services as necessary.
• Provided educational presentations for educators and physicians on hearing loss and devices, including cochlear implants.

Developed and ran a family based early intervention program for children with cochlear implants.

Coached and mentored professionals in Auditory Verbal strategies and techniques.

Provided educational presentations for clients, peers and medical residents.

Collaborated with interdisciplinary teams to provide individual assessment and evident evidence based, holistic intervention.