Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Petra Melichar

Tourism Management
Southampton,England
Petra Melichar

Summary

Customer-oriented Reservation Agent with over 3 years of experience in tourism industry . Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in cruise industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply customer expertise and 5 years of experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
years of professional experience
7
years of post-secondary education
4
Languages

Work History

Princess Cruise Lines Ltd.
Southampton , England

Reservation Coordinator
04.2023 - Current

Job overview

  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Handled billing information over phone.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Provided follow through on all calls with confirmations and dissemination of requested information.

Travelodge
Southampton , England

Hotel Receptionist
03.2021 - Current

Job overview

  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.
  • Trained new staff members in customer service techniques and hotel operations.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Bratislava Tourist Board
Bratislava , Slovakia

Tourism Board Member
05.2020 - 09.2020

Job overview

  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed strong communication and organizational skills through working on group projects.
  • Excellent communication skills, both verbal and written.
  • Gained strong leadership skills by managing projects from start to finish.

Education

Solent University
Southampton, Uk

Bachelor Of Applied Science from International Tourism And Management
09.2021 - 06.2023

Private Mercury College
Bratislava, Slovakia

High School Diploma from English, Economics, History, Sociology
09.2015 - 06.2020

Skills

Taking reservations

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Timeline

Reservation Coordinator

Princess Cruise Lines Ltd.
04.2023 - Current

Solent University

Bachelor Of Applied Science from International Tourism And Management
09.2021 - 06.2023

Hotel Receptionist

Travelodge
03.2021 - Current

Tourism Board Member

Bratislava Tourist Board
05.2020 - 09.2020

Private Mercury College

High School Diploma from English, Economics, History, Sociology
09.2015 - 06.2020

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Petra MelicharTourism Management