Summary
Overview
Work history
Education
Skills
Timeline
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Peter Ledingham

Tooting,Greater London

Summary

A highly efficient and self-motivated IT Operations Analyst with a solid career developed within the financial services industry. Proficient and confident customer service skills, an affable nature ideally suited to a team environment. Strong technical skills, always willing to work to ensure task completion.

Overview

32
32
years of professional experience

Work history

IT Support Analyst

Rothschild & Co via Raycon/Eurotux
London, Greater London
01.2025 - 03.2025
  • Rothschild Laptop Replacement Project.
  • Asked by Rothschild to come back to complete the first phase of their Laptop replacement project.
  • This was primarily to upgrade the companies old Dell 9310/9370/9380 Laptops to the newer Dell Latitude models 7440/7450.
  • The upgrade consisted of the following tasks.
  • Contact users with old laptops and make appointment to swap
  • Build new laptop for user and ensure all applications are transferred
  • Help the user to logon to new laptop and make sure everything is working.
  • Take old laptop and quarantine for two weeks
  • Update end user asset bulk update template to include quarantined machines.
  • Swap out 4-6 laptops per day.


IT Support Engineer

Rothschild & Co via HCL Technologies
London, Greater London
01.2022 - 08.2024
  • Provided 1st line helpdesk remote and telephone support to user community of over 1000 clients
  • Prioritised and managed 20 cases simultaneously with 100% user satisfaction.
  • Performed preventative maintenance and remedial repairs on authorised peripheral equipment, including laptops and monitors, resulting in 20% reduction in incidents.
  • Troubleshoot system and network problems, diagnosing and solving hardware and software faults.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Evaluated network performance to optimise traffic flow, maintain security and improve processes.
  • Guided and assisted users with technical issues, improving network performance and usability.
  • Maintained production network according to company SLAs to fulfil agreed-upon client specifications.

Trading Assistant

Sainsburys Plc
North Cheam, Surrey
11.2016 - 01.2022
  • Night Shift work starting at 9pm till various finish times
  • Part of a excellent team which regularly topped it's region.
  • Working with manual & automated pallet jacks
  • Assisting Night Shift Manager Prep the overnight delivery.


IT Operations Analyst

GAM UK Ltd
63 St James's Street, London, SW1A 1NX
01.2008 - 01.2016
  • Joined GAM permanently in May 2008.
  • 2nd & 3rd line support.
  • Resolved access issues to clustered Net App & non clustered environments,
  • Set up network accounts,
  • Set up mail accounts for new users,
  • Created distribution lists for outlook users
  • Maintenance of Backup solution including running restores to Windows, Linux and Unix's environments.
  • Built Virtual Windows servers using templates managed on vCenter server using VMware Client.
  • Maintained of tape retrieval from GAM's DR site & GAM's offsite tape storage facility.
  • Commissioned and decommissioned, physical servers including racking, patching & cabling.
  • Responsible for port and switch management on copper & fibre channels for all servers.
  • Supported IT Operations Manager with daily operational Management Reporting and functions.
  • Worked directly with IT Development to achieve successful implementation of Change request to live, test & development environments

Computer Operator

Global Asset Management
12 St James's Place, London, SW1A 1LY
11.1992 - 01.2008
  • Employed by Global Financial & Banking organisation dealing primarily in Portfolio & Fund Management.
  • Permanent night-shift duties
  • Monitored overnight batch jobs
  • Installed PC Hardware & Software for User Community of 200.
  • Ensured system backups complete successfully
  • Coordinated movement of computer equipment from site to site.
  • Used Backup solution to monitor system backups overnight.
  • Monitored all overnight processing work on Window & Unix environments whilst supporting offices in New York, Hong Kong & Zurich.
  • Used external & internal resources for call out to assist with overnight issues.
  • Installed PC's & monitors for user community out of hours.
  • Installed video cards, memory cards & ethernet ensuring connectivity to network for the next working day.

Education

BTEC - Civil engineering and building studies

NESCOT (North East Surrey College of Technology
Ewell, Surrey
1986

GCSE -

Spencer Park School
Wandsworth, London.
08.1986

Skills

  • Team liaison
  • Self-motivated
  • Excellent communication skills
  • Active Directory
  • Microsoft Office
  • Backup tools
  • Network troubleshooting
  • Troubleshooting network issues

Timeline

IT Support Analyst

Rothschild & Co via Raycon/Eurotux
01.2025 - 03.2025

IT Support Engineer

Rothschild & Co via HCL Technologies
01.2022 - 08.2024

Trading Assistant

Sainsburys Plc
11.2016 - 01.2022

IT Operations Analyst

GAM UK Ltd
01.2008 - 01.2016

Computer Operator

Global Asset Management
11.1992 - 01.2008

BTEC - Civil engineering and building studies

NESCOT (North East Surrey College of Technology

GCSE -

Spencer Park School

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