Peter Wills

• Greeting customers and ascertaining customers' needs
• Stocking and replenishing merchandise according to shop merchandising layouts.
• Receiving and booking out deliveries too deadlines.
• Unpacking and processing deliveries quickly to maximise available goods.
• Loading and unloading merchandise using a hand pallet truck.
• Sorting items into correct locations to keep good shop order.
• Pricing and merchandising
• Stocking shelves and taking inventory of supplies.
• Operating a cash register for cash, cheque and credit card transactions.
• Assisting customers with their purchases.

• Reported to the district manager regarding all shop and staff issues.
• Managed staff of 15 sales associates, and 2 team leaders.
• Worked with the management team to implement the proper division of responsibilities.
• Actively pursued personal learning and development opportunities.
• Strategically scheduled team members to maintain optimum staffing levels at all times.
• Stocked and replenished merchandise according to shop merchandising layouts.
• Operated a cash register for cash, cheque and credit card transactions with 100% accuracy.
• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Communicated clear expectations and goals to each team member.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Supervised and directed all merchandise and shipment processing.
• Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Mentored new sales associates to contribute to the shop's positive culture.
• Trained and developed new associates on POS system and key sales tactics.
• Planned budgets and authorised payments and merchandise returns.
• Interviewed job candidates and made staffing decisions.
• Supervised and assisted with store deliveries.

• Received and processed deliveries
• Completed all documentation neatly and accurately.
• Kept the warehouse and associated outside areas neat and clean at all times.
• Carried out regular stock audits.
• Ensured stock was in correct locations.

(Left H.Samuels to move to Cornwall and look after my parents)

• Managed staff of 6-20 sales associates, 1 assistant manager.
• Assigned employees to specific duties to best meet the needs of the shop.
• Reported to the district manager regarding all shop and staff issues.
• Counted cash drawers and made bank deposits.
• Scheduled and led weekly shop meetings for all employees.
• Interviewed job candidates and made staffing decisions.
• Examined merchandise to verify that it was correctly priced and displayed.
• Trained and developed new associates on POS system and key sales tactics.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Communicated clear expectations and goals to each team member.
• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Strategically scheduled team members to maintain optimum staffing levels at all times.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Stocked and replenished merchandise according to shop merchandising layouts.
• Mentored new sales associates to contribute to the shop's positive culture.
• Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Welcomed customers into the shop and helped them locate items.
• Conducted regular stock audits