Peter Westwood
Braintree,Essex
Summary
Successful manager of people and key holder relationships equipped to plan, lead and optimise operations and processes for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
Operations Director
2018.02
- Started in a Business Constancy role to support Subway Franchisees in all areas of their business with a main aim to improve their sales and profitability while maintaining brand standards
- Moved on to Operations Manager leading a team of 6 Business Consultants to drive KPI’s towards an overarching Annual Operations Plan
- Stepped up to Operations Directors with responsibility of leading two Operations Managers and 12 Business Consultants over 360 plus stores and 12 counties
- This involved, but not limited to, creating and maintaining relationships within Subway HQ, Franchisees, logistics and delivery channels alongside developing an Annual Operations Plan to cover a range of KPI’s and developing blue chips as drivers and drive all of the team towards these targets with great culture development.
Marketing Director
2014.02 - 2018.01
- Built a company starting with 1 staff to a company employing 20 staff to carry door to door leafleting throughout the South East
- Building a large database of customers and assuring customer retention through consistently delivering high customer service and results.
Subway Franchisee / Owner
2003.10 - 2014.02
- Undertake comprehensive management of five “Subway” restaurants in Essex and surrounding environs
- Negotiated / procured franchise, developed all aspects of infrastructure, comprising physical property, human resources, financial and management systems as well as pre-launch promotional programmes
- Carried out and developed marketing plans to ensure community integration and customer focused activities
- Initiated / implemented concrete business development strategies, assimilating high volume of market intelligence to monitor profitability
- Responsible for orchestrating more than 70 interdisciplinary staff members across up to 5 sites, instigating strict performance management policies, conducting staff selection, appraisals and disciplinary processes
- Also devised and implemented Health / Safety, Risk Management, Customer Relations Management and appropriate internal policies
- High volume of liaison with external agencies including negotiations with suppliers, operating in accordance to legal and financial stipulations
- Establish both manual and financial systems, monitor KPIs and implement change / review policies to ensure strategic achievement of core targets
- Key achievement: - Achieve 20% sales increase year on year (10% above market average) - Marketer of the Year 2004 for Subway (South East); - New Business of the Year in Chelmsford 2005 (Subway Chelmsford); - Basic and Intermediate Food Hygiene Certificate
Project Manager (Graduate Scheme)
Logicom Plc.
2002.09 - 2003.09
- Spear-headed diverse technical projects, collaborating with multi-tasked teams and implementing quality assurance policies
- Managed projects from conception through to evaluation, facilitating review meetings and presentations for stakeholders and senior management personnel
- Gained invaluable insight into business operations within software design / programming.
Education
Bachelor of Science (First Class Honours) - Internet Commerce & Business Information Systems
Staffordshire University
1998.01 - 2002.04
Higher National Diploma - Software Engineering
Staffordshire University
Staffordshire 1998.09 - 2000.09
Skills
- Advanced Microsoft Word, Excel, PowerPoint, Access, Project, Explorer, Internet Explorer, Outlook Express, Visual Studio, Visual Basic, Publisher, Personal Web server, Visual Basic Macromedia Director, Dreamweaver, Shockwave Adobe Photoshop, Image Ready
- Solid experience in general management and high level team management within hospitality and related industries
- Sound ability to initiate / implement large-scale franchise projects and achieve results Ability to orchestrate interdisciplinary teams and lead high successful strategic plans
- Track record in recruiting / developing highly expert managers to exceed core targets
- First-rate analytical skills to assimilate data and create concrete change policies
- Excellent interpersonal and communication skills to forge partnerships / contracts
- Adapt well to challenges, resilient and tenacious
- Budgeting and financial skills (including payroll and P & L accounts)
- Knowledge of HR laws and Health and Safety procedures
- Analytical skills using software programmes to ensure efficiency and effectiveness of processes
Custom
Golf (handicap of 8); music, travel
Timeline
Operations Director
2018.02
Marketing Director
2014.02 - 2018.01
Subway Franchisee / Owner
2003.10 - 2014.02
Project Manager (Graduate Scheme)
Logicom Plc.
2002.09 - 2003.09
Higher National Diploma - Software Engineering
Staffordshire University
1998.09 - 2000.09
Bachelor of Science (First Class Honours) - Internet Commerce & Business Information Systems
Staffordshire University
1998.01 - 2002.04