Peter Watson

Oversaw budget tracking to ensure resource optimisation., produced P&L reporting, and drove KPI targets.

• Improved overall operational efficiency by applying new management strategies, converting 500K loss making business to over £1million profit in 2 Years.
• Identified new business opportunities supporting market expansion.
• Ran venue operations and reviewed performance against targets regularly.
• Managed multi-site schedules and coached teams across venues daily.
• Addressed customer concerns promptly during peak service hours. and resolved conflicts during busy service periods.
• Coordinated food, beverage, gaming, and entertainment delivery for each shift.
• Reviewed performance data regularly to drive continuous improvement efforts.
• Maintained digital scheduling and reporting tools for each operating day.
• Completed health and safety checks and followed licensing rules weekly.
• Assessed risks and led incident response using clear escalation steps.
• Created a positive work environment, enhancing staff morale and fostering productivity.
• Introduced cost-control measures that minimised unnecessary expenditure.
• Delivered results under pressure to meet tight deadlines.
• Oversaw all aspects of daily operations, ensuring smooth running of the organisation.

• Created strategic business plans that aligned with and advanced corporate vision and objectives.
• Implemented rigorous financial controls, improving overall profitability.
• Led company-wide restructuring to streamline operations.
• Regularly reviewed performance data, driving continuous improvement efforts.
• Achieved successful outcomes under pressure, consistently meeting tight deadlines.
• Engaged with public groups and government agencies to effectively represent the organisation's interests.

• Developed strategic business plans, enhancing corporate vision and objectives.
• Established successful partnerships with other companies for mutual growth.
• Reviewed performance data regularly, identifying opportunities for continuous improvement.
• Ensured compliance with industry regulations across all operations, maintaining operational integrity.
• Achieved project goals under tight deadlines, ensuring timely delivery of key outcomes.

• Developed strategic business plans, enhancing corporate vision and objectives.
• Managed financial controls, enhancing profitability through effective oversight.
• Implemented budgeting controls, ensuring financial stability and resource allocation.
• Fostered a high-performance culture, resulting in increased productivity.
• Established positive work environment, boosting staff morale and productivity.
• Conducted regular employee training to enhance skillsets.
• Ensured compliance with health and safety standards for a safe workplace.

• Ensured smooth casino operations by efficiently managing staff and overseeing all table games.
• Oversaw employee scheduling whilst considering optimal staffing levels at peak times.
• Monitored financial performance of the casino to ensure profitability.
• Managed budget allocation for various departments, ensuring financial efficiency.
• Implemented marketing strategies, boosting overall casino attendance.
• Coordinated special events and promotions, driving increased footfall and revenue growth.
• Improved customer service standards for enhanced player satisfaction.
• Cultivated an atmosphere of fun and excitement, improving overall customer experience.
• Developed strong relationships with high-profile clients to maintain loyalty and repeat business.
• Trained new employees, resulting in a consistent high-quality service across the team.
• Resolved conflicts between customers or staff promptly, maintaining a harmonious environment.
• Reviewed surveillance footage regularly to enhance security measures.
• Conducted regular audits on games of chance, ensuring compliance with gaming regulations.
• Maintained strong working relationships with colleagues and senior management.
• Communicated regularly with senior management to discuss key business updates. and provided ongoing reports to share business performance.

• Promoted responsible gambling practices amongst patrons to maintain a healthy gaming environment.
• Trained junior staff members for optimal productivity on the gaming floor.
• Assisted customers in understanding game rules, resulting in increased satisfaction.
• Coordinated actively with other departments for smooth operations during peak hours.
• Maintained gaming floor cleanliness for a more appealing environment.

• Resolved customer complaints promptly, ensuring customer satisfaction.
• Liaised effectively between customers and internal departments to facilitate smooth transactions.
• Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.

• Managed game operations for smooth gameplay, ensuring fair play.
• Operated betting games, enhancing customer engagement and satisfaction.
• Facilitated chip exchanges for customers at gaming tables., facilitating seamless transitions between games.
• Resolved disputes calmly, ensuring positive customer experiences.
• Assisted in training new croupiers, sharing best practices and techniques.