Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic
Peter Wallace

Peter Wallace

Gainsborough,Lincolnshire

Summary

A results-driven professional with expertise in leadership and management, networking and relationship building, and supplier and customer management. Demonstrates strong communication skills, IT proficiency, and critical evaluation capabilities to ensure health and safety compliance while delivering exceptional customer service. Adept at fostering collaborative environments, presenting effectively, and maintaining high standards of health and safety awareness. Committed to leveraging core competencies to drive organisational success and build lasting relationships.

Resourceful professional with proactive approach to problem-solving and process improvement. Possesses strong analytical and communication skills, coupled with keen understanding of operational workflows. Committed to driving operational efficiency and achieving organisational goals.

Experienced Operations Executive with knack for streamlining processes and boosting team productivity. Improved operational efficiency in previous roles, leading to higher customer satisfaction and reduced costs. Known for strategic approach to problem-solving and delivering impactful results.

Overview

21
21
years of professional experience
1
1
Certification

Work history

Operations Executive

Showsec International Ltd
, East Midlands
09.2021 - 09.2025
  • Responsible for project management of several clients around East Midlands working operationally at several venues which include Leicester City Football Club, Nottingham Forest Football Club, working as project and security lead for Nottingham City Council events Splendour, Riverside Festival, Nottingham Goose Fair. Working as Head of Security for Leicester Diwali Festival, Abbey Park Bonfire. Working as Safety Officer for The Jockey Club at Racecourses around East Midlands.
  • Operational Management responsibility at Silverstone British Grand Prix, Beyonce Renaissance Tour London, Harry Styles Tour Coventry, Moncler London Fashion Week, London New Year Celebrations. Working internationally in Saudi Arabia, Abu Dhabi on stadium concerts and festivals. Project management of many small to large events with staff deployments from 5 – 500. Writing of Crowd Management Plans, Risk Assessment and CT Risk Assessment.
  • Coordinated logistics for events managing resources and staff assignments effectively.
  • Mentored junior staff on best practices fostering culture of continuous improvement.
  • Conducted regular audits of processes identifying areas for enhancement and optimisation.
  • Resolved conflicts and issues promptly maintaining positive work environment.

Supervisor/HOS (Causal Agreement)

Showsec
, East Midlands
02.2018 - 09.2021
  • Working as crowd management supervisor and head of security at various events and venues around UK events included large and small music festival, sporting events, and live music venues with up to 5000 capacity.
  • Raceday safety officer for The Jockey Club courses include Market Rasen Racecourse and Nottingham Racecourse.
  • Trained new team members on operational procedures and customer service standards.
  • Monitored event security protocols to ensure safety of guests and staff consistently.
  • Liaised with event organisers to address specific security needs and requirements.
  • Organised team resources, resulted in improved project timelines.

Head of Operations

Scunthorpe United Football Club
, Scunthorpe
10.2014 - 08.2021
  • Responsible for all day-to-day operations, stadium security, health & safety lead, maintenance operations which include, training location and pitches, main stadium pitch and academy training location.
  • Responsible for implementation all policies and procedures for matchday and events, to write and review all operational plans, contingency plans, arranging contracted safety and security staff and deployment of specialist security staff.
  • Responsible for matchday and event/conferences hospitality, Public matchday and event day catering Management of staff numbers direct line manage 30 full time staff which include groundsman, stadium cleaners, hospitality staff, chefs, public catering staff and safety officer and up to 200 casual staff on event and matchday.
  • Led strategic initiatives to streamline operational processes and enhance overall efficiency.
  • Oversaw daily operations ensuring compliance with health and safety regulations and organisational standards.
  • Established robust performance metrics to evaluate operational effectiveness and drive continuous improvement.
  • Managed budget preparations for fiscal responsibility.
  • Introduced cost-saving measures to reduce overheads.
  • Negotiated contracts with vendors, securing optimal pricing and terms.

Director

Gainsborough Trinity Football Club
, Gainsborough
01.2005 - 08.2024
  • Providing all support duties to help the club achieve its aims on the pitch, dealing with the National League and The Football Associations. As a director, helping to keep the football club financially secure for the future.
  • Developed and implemented strategic plans to enhance club performance and community engagement.
  • Evaluated club policies and procedures to ensure compliance with industry standards and regulations.
  • Cultivated relationships with key stakeholders to promote partnerships and sponsorship opportunities.

SIA Security (Causal Agreement)

Number 4 Group
, Lincoln
06.2014 - 09.2014
  • Working as SIA Security Steward at various events around UK including Tour De France & Commonwealth Games. Customer focus role looking after the event and customer health & safety.
  • Wellbeing of staff and visiting customers enjoying the event.
  • Controlling access and egress, utilising the equipment and systems provided
  • Answering all enquiries courteously and professionally
  • Ensuring all procedures, site / assignment instructions and protocols are followed at all times;
  • Being particularly diligent when in an emergency situation

Sports Coach

PPA Cover Ltd/Sports Coaching Ltd
06.2014 - 09.2014
  • Delivering PE lessons within schools. Plan and deliver a schools entire weekly PE programme independently and worked in conjunction with schemes of work already in place.
  • Registration of children at the beginning of a morning or afternoon
  • Changing children pre and post lesson
  • Delivery of structured, progressive lesson plans
  • Evaluation of lessons, including rewards and progression of individuals
  • Working with children from reception age 4-11 years old

Stores & Purchasing Manager

Stagecoach UK Bus East Midlands, Lincoln, Lincolnshire
Lincoln, Lincolnshire
03.2006 - 04.2014
  • In charge of all purchasing activities to include locations stores management direct control over 9 sites and storekeepers based around the East Midlands.
  • Responsible for all stock control, stock management, purchasing and contract compliance
  • Health & safety environment management including waste management.
  • Liaising with suppliers; customers and senior managers ensure all goods/materials and services and purchased in a timely and cost-effective manner
  • Producing in-depth reports for directors, budget controls
  • Producing KPI reports in line with companies' requirements.

Education

Certificate of Higher Education - Crowd Management

De Montfort University
Gainsborough, Lincolnshire
01.2022 - 01.2023

QNUK Level 5 Award in Crowd Safety Management -

The Square Metre Group
03.2025 -

Level 4 NVQ Diploma in Spectator Safety Management - Spectator Safety

City & Guilds
04.2018 -

Managing Safely -

IOSH
08.2021 -

Counter Terrorism Risk and Scalable Mitigation -

Storm 4 Events
10.2021 -

Level 2 Award in Door Supervision -

Trident Awards
05.2014 -

English GCSE, Maths GCSE, CDT, Design & Communication GCSE, Science GCSE, Geography GCSE -

The Middlefield School
01.1986 - 01.1991

Skills

  • Leadership and management
  • Networking and relationship building
  • Supplier and customer management
  • Presentation skills
  • IT proficiency
  • Communication skills
  • Health and safety awareness
  • Critical evaluation
  • Health and Safety Compliance
  • Customer Service
  • Leadership skills

Certification


  • Singleton Training Services Ltd (2023) TQUK Level 3 award in Emergency First Aid at Work (RQF)
  • Telford College (2013) HABC Level 2 NVQ Certificate in Spectator Safety (QCF)
  • IOSH (2024) IOSH Managing Safely Refresher Course
  • Laser Learning Awards (2023) Level 2 CCTV Operators (Public Space Surveillance)
  • British Safety Council (2020) Certificate in Risk Assessment
  • NPSA Security Control Room Managers Course
  • Mind Over Matter Consultancy Ltd (2020) Counter Terrorism & Protective Security Certificate
  • The Open University Understanding Operations Management (online course)
  • North Lindsey College, Scunthorpe BIIAB Level 2 Award for Personal Licence Holders (QCF) Personal Licence Holder (West Lindsey Council 32UHA17038)

Timeline

QNUK Level 5 Award in Crowd Safety Management -

The Square Metre Group
03.2025 -

Certificate of Higher Education - Crowd Management

De Montfort University
01.2022 - 01.2023

Counter Terrorism Risk and Scalable Mitigation -

Storm 4 Events
10.2021 -

Operations Executive

Showsec International Ltd
09.2021 - 09.2025

Managing Safely -

IOSH
08.2021 -

Level 4 NVQ Diploma in Spectator Safety Management - Spectator Safety

City & Guilds
04.2018 -

Supervisor/HOS (Causal Agreement)

Showsec
02.2018 - 09.2021

Head of Operations

Scunthorpe United Football Club
10.2014 - 08.2021

SIA Security (Causal Agreement)

Number 4 Group
06.2014 - 09.2014

Sports Coach

PPA Cover Ltd/Sports Coaching Ltd
06.2014 - 09.2014

Level 2 Award in Door Supervision -

Trident Awards
05.2014 -

Stores & Purchasing Manager

Stagecoach UK Bus East Midlands, Lincoln, Lincolnshire
03.2006 - 04.2014

Director

Gainsborough Trinity Football Club
01.2005 - 08.2024

English GCSE, Maths GCSE, CDT, Design & Communication GCSE, Science GCSE, Geography GCSE -

The Middlefield School
01.1986 - 01.1991

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Peter Wallace