PETER UMANAH

Strategic Customer Service Manager with vast experience in marketing and management. Proven track record to meet short-term and long-term goals. Proficient in cultivating, fostering and leveraging customer relationships. Relentless professional equipped with outstanding leadership, problem-solving, and planning abilities. Drives store success by overseeing team activities and daily operations. Dedicated to delivering maximum profits and offering top-notch services. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.