Peter Standley
Clifton, Preston,Lancashire
Summary
I am an ambitious, creative and highly motivated individual, who has a passion for retail and service industry and an uncompromising commitment to quality and outstanding customer service . I have a proven track record of maximising retail sales and a comprehensive management, planning and support service to all retail staff. I am highly skilled in the design and delivery of business development solutions and possess a proven ability to contribute to a company at both strategic and operational level when delivering management strategies. I am a focussed Brand builder with comprehensive skills for acquiring new business, retaining existing customers and through world class service delivery, maximising the sales opportunity. Now looking for a progressive and ambitious Company to further challenge and develop my skills and experience.
Overview
18
18
years of professional experience
Work history
Store Manager
Vision Express
07.2020 - Current
- Managing a busy high profile branded Optician outlet
- Assessing the Customer journey to ensure world class service is provided at all times
- Providing high quality feedback to colleagues to train, motivate and develop
- Analysing and interpreting KPI's to identify key opportunities
- Creating robust plans with SMART goals to provide clear focus on actions required for growth
- Ensuring the highest quality of clinical excellence.
Retail Manager
Holland & Barrett
04.2019 - 06.2020
- Managing a busy health and wellbeing retail store
- Manage, monitor and report on KPIs to ensure team is meeting and exceeding its objectives
- Offering expert advice on relief, prevention and complementary products to help the customer
Regional Operations Manager
North West & Scotland
Totally Wicked
03.2018 - 03.2019
- Efficient running of the regional team to support the company vision and mission - 41 stores turnover circa £ 7m per annum
- Implementation, training and ongoing support of franchise partners on EposNow ordering/ stock control and customer relationship functionality
- Manage the store development programme - forecast to open 3 stores this year
- Achievement of the key performance indicators for the Region - Customer Service, Compliance and New Business Growth
- Development and professional growth of all regional employees from recruitment to performance management
- Manage, monitor and report on KPIs to ensure team is meeting and exceeding its objectives
- The standard bearer for sensational customer service that beats the competition
- Keep team abreast of changes in legislation, technical knowledge and best practice
- Personal focus on stores in need of "intensive care "
- Ensuring the teams' external and internal communications from emails to newsletters and reports for colleagues, clients and franchise partners are on time, on message and on brand
- Acquiring new customers by being an brand ambassador and building relationships with key stakeholders
- Keeping the business moving forward by a process of constant improvement
- Attended regular departmental meetings so opportunities to do things differently and better are not missed.
Retail Manager
Ernest Jones Jewellery
03.2016 - 03.2018
- Responsible for the security and sales management of £ 2m of stock
- Created and implemented new product sales and product training
- Planned advertising and co-ordinated special promotional events
- Conducted challenging weekly performance appraisals to sharpen sales skills, operational compliance and brand awareness
- Achieved 13% YOY sales growth
- Cut payroll by 15% by implementing transaction tracking model
- Trialling apprentice scheme
Area Manager
Pets At Home Ltd
10.2013 - 12.2015
- Full KPI responsibility for 10 high volume stores
- Created individual action plans to improve KPI's focussing on team training and motivation, merchandising and marketing, service excellence and stock management
- Average basket spend up 18%
- Achieved Gold Standard for Pet Audit- Only Region at this standard
- Hit customer satisfaction score 90.2 % YTD ( Company record ) and response target every quarter
- Wastage/shrinkage back within company targets
- Multichannel sales growing at 28% YOY
Area Training Manager
Starbucks Coffee Company
09.2005 - 08.2013
Store manager
02.2011
- District cover of 12 stores including full P & L responsibility
- Seconded to Eurogarages Licensing Team
- Team objective of opening 100 new stores in 3 years
- Full responsibility for the recruitment, training and ongoing assessment of all licensed partner staff numbering 180
- Project Red representative - Company initiative to analyse and assess leading competitors
- Tasked with creating aggressive action plan
- Instrumental in design and delivery of store business plan to save Wigan - Market Place from closure
- Store taken off “ at risk “ list , only second store nationally to achieve this
- Elected Regional Representative for Company Consultation Programme
- Currently working on developing new company policy on “ World Class Service”
- Responsibility for new product launches across Manchester and North West Coast Districts
- Liaison with Food Development Team and suppliers
- Responsibility for rollout of new Quality and Assurance Audit including feedback to Head office in Seattle on adaptability and changes required to audit for UK market
- Achieved full Company training certification covering Recruitment and Selection, Managers Induction, Coaching and Feedback and Managing Performance
Education
Bsc - Economics
1979
Skills
- Territory management
- Sales strategies
- Business development and planning
- Brainstorming and planning
- Key Performance Indicator monitoring
- Mentoring and coaching
Timeline
Store Manager
Vision Express
07.2020 - Current
Retail Manager
Holland & Barrett
04.2019 - 06.2020
Regional Operations Manager
North West & Scotland
Totally Wicked
03.2018 - 03.2019
Retail Manager
Ernest Jones Jewellery
03.2016 - 03.2018
Area Manager
Pets At Home Ltd
10.2013 - 12.2015
Store manager
02.2011
Area Training Manager
Starbucks Coffee Company
09.2005 - 08.2013
Bsc - Economics
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