Peter Spicer

Aftersales performance leader with a proven track record in driving customer satisfaction, warranty quality and operational improvement within a franchised dealership environment. Experienced in leading teams, improving service standards and embedding robust processes that support audit compliance, productivity and retention. Recognised for strong stakeholder management and the ability to influence across departments, with a continuous improvement mindset and a practical, data-led approach to performance. HNC-qualified in IT, with a strong focus on using technology, systems and reporting to streamline workflows, improve accuracy and enhance the customer journey.

Achieved multiple national level awards in recognition of the ability to represent an organisation at the highest level demonstrating:

• The ability to deliver consistent top tier results in support of a manufacture derived program
• Ability to focus on key relevant KPIs exemplifying the ability to revise and adjust strategy where and when necessary
• Focused roll out of process and strategy to achieve desired result
• Provide working examples to other program participants to drive wider success
• Produce reports to demonstrate trends and present to key stakeholders

Assigned ownership of a previously under developed franchise aftersales department demonstrating:

• The ability to lead a team forwards via mentoring, training and managing promoting ownership and pride throughout dealership
• Collation of data, preparing and delivering monthly report presentations to Director level management team
• Successful building of a network of strong commercial relationships across both manufacturer representatives and group level directors and managers
• Enthusiasm for organisation, flexibility in ensuring deadlines are met , resilience overcoming obstacles, motivated and capable of using own initiative

• Full clean driving licence
• Qualified First Aider for 20+ Years
• Fire Warden

Accumulated a portfolio of rental properties.

• Achieved Parkrun Volunteer 100 Milestone, Rugby Union enthusiast, Nissan JDM car owner.