Peter Searle

• Senior manager responsible for the client relationship management and business development of a portfolio of JLL UK's most valuable clients.
• Working across all JLL disciplines, partnering with leadership and clients to unlock opportunities for mutual growth through effective CRM, business development, and account management strategies.
• Act as key point of contact for nominated clients, working with Relationship Leads to coordinate resources across all business lines including Leasing Advisory, Capital Markets and Real Estate Management Services (REMS), to develop effective strategy ensuring we deliver a cohesive experience to clients.
• Requires exceptional communication and stakeholder management, mostly at senior/c-suite level.
• It requires a strategic thinker who constantly innovates and analyses performance to identify trends and opportunities to pursue growth.
• Actively participated in external events such as conferences and seminars related to the company's field of activity.
• Analyzed data collected from various sources in order to identify trends or areas requiring further investigation or action.

In addition to client responsibilities, I lead on several additional workstreams and cross-functional projects, including sustainability strategy and investment market workstreams.

• One JLL Sustainability Strategy – Lead
• Future of UK Investment Market Workstream – Lead
• Relationship Lead Engagement – Lead
• Client & Market Collaboration – Lead

• As above for Associate Director / Senior Manager, with a lower value portfolio of clients.

• Company Overview: Jumeirah Group's UK luxury hotels during the landmark £100M+ renovation of Jumeirah Carlton Tower, the brand's European flagship.
• Strategic sales leader responsible for cultivating and managing high-value corporate partnerships for Jumeirah Group's UK luxury hotels during the landmark £100M+ renovation of Jumeirah Carlton Tower, the brand's European flagship.
• Orchestrated comprehensive engagement strategies that secured key accounts for the property's highly anticipated relaunch.
• Led cross-functional stakeholder relationships between ownership, Jumeirah brand leadership, and corporate clients to deliver a commercially successful repositioning strategy.
• Developed and executed innovative go-to-market initiatives that generated significant pre-opening revenue commitments while establishing the property as a premier luxury destination.
• Successfully maintained and strengthened relationships with 20+ key corporate accounts throughout the renovation period, ensuring continuity of business and positioning the hotel for strong post-opening performance.
• Jumeirah Group's UK luxury hotels during the landmark £100M+ renovation of Jumeirah Carlton Tower, the brand's European flagship.

• Head of Department for Guest Relations, cultivating strategic relationships with the hotel's luxury clientele while leading a team of 4 Executives.
• Personally managed a portfolio of 50+ VIP guest relationships, serving as their dedicated point of contact for all hotel interactions and acting as the hotel's key ambassador.
• Developed tailored engagement strategies that increased repeat business by 15% and elevated guest satisfaction scores.
• Implemented innovative personalisation initiatives that strengthened client loyalty, resulting in measurable revenue growth.
• Orchestrated seamless cross-departmental collaboration to ensure consistent service delivery while maintaining Jumeirah's brand standards across all guest touchpoints.

• Front Office Team Lead responsible for daily operations of the Front Office department, managing a team of 8 in a fast-paced environment, effectively managing all guest arrivals/departures and general requests whilst maintaining hotel service standards.
• Acting as the core point of communication between all departments including, but not limited to, Housekeeping, Guest Services, Concierge, and Engineering, to ensure service is delivered appropriately.

• Rooms Division Management Programme as part of final year studies at Shannon College of Hotel Management to develop skills across the Rooms Division department.

• General management of busy seaside holiday park on the South-West Coast of Ireland, a business owned and operated by my family.

• Food and Beverage Management Programme as part of second year studies at Shannon College of Hotel Management to develop skills across the Food and Beverage department.