Peter Ratcliffe
Warrington,Cheshire
Overview
2
2
years of professional experience
Work history
Fulfilment Operations Co-worker
IKEA
Warrington
07.2024 - Current
- Handing out Click & Collect orders, ensuring the best customer experience.
- Meeting cut-offs across all our flows ensuring that items are handed over to the TSP or Customer in a timely manner.
- Collaborating with our TSP to ensure all home deliveries and collect near you orders make their way to the customer.
Customer Relations Co-worker
IKEA
Warrington
07.2023 - 07.2024
- Handled high volumes of transactions during peak seasons efficiently.
- Enhanced customer satisfaction by promptly addressing issues and concerns whilst on a checkout.
- Processed payments swiftly for improved customer experience.
- Greeted each customer warmly, creating a friendly shopping environment.
- Helped manage queues effectively during peak hours for seamless checkout process.
Education
GCSEs -
Great Sankey High School
09.2018 - 08.2023
A-Levels -
Barrow Hall College
09.2023 -
Skills
- Customer orientation
- Time efficiency
- Problem-solving
- Communication skills
- Calm under pressure
Timeline
Fulfilment Operations Co-worker
IKEA
07.2024 - Current
A-Levels -
Barrow Hall College
09.2023 -
Customer Relations Co-worker
IKEA
07.2023 - 07.2024
GCSEs -
Great Sankey High School
09.2018 - 08.2023