Peter Pearce

Work history

Leisure Attendant / Leisure Team Leader

Holme Lacy House Hotel

07.2023 - Current

Set up, dismantled and maintained aqua aerobics, archery and rifle equipment.
Completed necessary incident logs in a timely manner for thorough company reference.
Promoted leisure events and pool classes on hotel guides to maximise engagement.
Proactively promoted leisure centre activities, memberships and current offers to guests and local businesses.
Performed range inspections for our archery and rifle ranges, reporting issues of non-compliance to my manager and also the maintenance team if needed.
Led group activities such as Archery, Rifles, Aqua Aerobics, Staff Training to up to 15 guests and members per session.
Handled complex customer interactions firmly and diplomatically, steered towards positive resolution.
Ensured pool and equipment were well maintained through 20minute checks within each hour of the day and also .
Cleaned the leisure facilities in compliance with new Covid-19 regulations.
Used effective communication and excellent problem-solving abilities to assist guests with issues and queries.
Led performance reviews and tailored employee feedback to facilitate professional development.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Trained staff fortnightly to be compliant with lifeguard first aid and swimming pool regulations with in pool procedures catering to adults, children and infants.
Ensured that the pool plant room was in working ordering ranging from, topping up chemicals such as acid and chlorine, to changing set points for chemical levels and also unblocking sample lines feeding to the pool. With an added backwashing system weekly to ensure unclean pool water, filters and tanks are thoroughly rinsed.

Head Basketball Coach

09.2019 - Current

General communications with Guests, either over the phone or in person
Adminstrative duties
Bookings of spa treatments and leisure activities in person or over the phone
Daily inspection of leisure facilities and testing of pool view (underwater detection system)
Cleaning of each part in the department with proper PPE where needed
Signing up leisure memberships with outside guests
Handing out equipment to guests who wish to use them
Signing in guests/leisure members in and out of the gym or the pool
Constant monitoring of the cameras on poolside to detect any weak swimmers or people in trouble
Lifeguard duties such as on poolside lifeguarding when needed, making sure changing room checks are done every 30mins
Pool testing to ensure the right chemical levels are in the pool every 2 hours
Equipment management for the bows and rifles, ensuring they are working in proper order
Pool plant room duties include (topping up of chemicals each day, backwashing the pools pipe and pump system to purge the dirty water, cleaning of injectors to both the acid/chlorine containers, cleaning of strainer baskets of any blockages and clogged hair)
As Training Assessor (keeping training records that have been delivered by myself and the other Training Assessor in the department) delivering training in line with guidelines of the RLSS (Royal Life Saving Society UK) ranging from first aid incidents to spinal injuries in or out of the pool
Team Leader responsibilities include supporting the manger when she isn't around
Ordering products and equipment online via I-Buy system
Leading team meetings and absence/late issues via back to work meetings and reviews
Working with the beauty team leader to help lead a cohesive work environment between the two departments
Helping assist in interviewing new recruits and relaying back to our recruitment team
Helping lead monthly coffee chats to check on the teams wellbeing and career progression, and if there is anything I can do to help support them whilst being at work or look out for courses they are interested in.

Basketball Academy Manager and Head coach

Hereford Sixth Form College

09.2012 - Current

Planning and executing session plans, three times a week
Assisting the head coach on game days with the first team and taking stats from each game such as shooting percentages
Making sure that environmental checks were done in the sports hall to make sure that the area was safe to play on
Equipment checks such as making sure the basketballs were properly inflated, the hoops were put away after use and made sure that they were down before training and games
Setting up the electronic score board system on game days
Help each player improve on their skills and provide one to one sessions if needed
After each training session report back to the head coach how the second teams' improvement is coming along and select a team for the upcoming game.

Academies Manager

Hereford Sixth Form College

01.2019 - 06.2019

Managed Game schedules weekly for four different sporting academies.
Located, verified and distribution information through knowledge management practices.
Acted as point of contact for high-level queries regarding safeguarding concerns.
Handled high-volume vehicle reservations for each team to travel to and from games up and down the country.
Maintained strong relationships with each coach from the four teams to discuss the upcoming games and the needs from each of them, for example referees and table officials for some teams.
Managing invoices for travel and also equipment orders to verify with the finance team.
Organised events for each team including a sports awards evening for the end of season.
Creating event bright events for each student to use to book their place on the awards evening.
Coordinated inventory levels to meet coach demand, for upcoming seasons and during the regular seasons for each team.

Sports Coach

Team Bees

01.2017 - 01.2019

Deliver specific sports sessions to primary school kids from reception up until year 6
First aid and safeguard qualifications
Making sure the area is safe to perform the sports
Making sure the equipment is safe to use
Attend regular meetings to discuss the updated policies and safeguarding queries
Manage any admin in forms of registers for the session.

Assistant/Head Basketball Coach

Hereford Hornets

11.2013 - 09.2018

As an assistant coach my duties were to make sure everyone had warmed up and stretched properly
Plan a session according to what the head coach wanted to for the particular week
Once appointed head coach of the club my role changed a little bit
Making sure registers were filled out
Be prompt in collecting money and then giving it to the chairman of the club
Make a session plan each week for ages 8-12 years old, 16+ years of age and seniors which was 18+years of age
Making sure new players filled out a ‘new players form' to get them registered onto the system
Equipment and environmental checks
Had to be first aid qualified.

Camp Counsellor/ Basketball Counsellor

Kusther's Sports Academy

06.2016 - 08.2016

Prepping the camp before all the campers came along e.g
Making sure all the bed bugs were gone from the bed frames
Transferring beds to different cabins that needed them
Making sure that the children in my cabin had cleaned their teeth, showered, and got their equipment for what sport they were about to do
Supervised the dinner table during breakfast, lunch and dinner to make sure surfaces were clean before we left and plates and cutlery were put away
During the day making sure the kids were back in time to get ready for lunch and dinner
That each child's laundry had been put in their laundry bags ready to be collected by the cleaners on laundry day
Keeping the cabin clean at all times including the bathroom
Any medications that the children had were to be taken to the nurse
In basketball I had to make sure that everyone had warmed up and stretched
Plan sessions for when it was my allocated time to coach
Manage a team in a mini tournament and referee when it wasn't my team's time to play
Equipment checks such as making sure the basketballs were properly inflated
Environment checks such as making sure the outdoor courts were fit to play on if it had rained the night before and if it had then the indoor court had been cleaned before use
Help assemble and disassemble the basketball court.

Sports Administrator

Kington Leisure Centre

06.2009 - 06.2009

Setting up sports equipment and taking down sports equipment
Making sure that all the facilities were clean
Working on reception and taking phone calls from customers
Restocking the vending machine and drinks dispenser
Booking in clients who wanted sports hall usage and also gym usage., (general queries/liaise with other colleges regarding fixtures and other links via email and phone calls)
Organising fixtures for every academy (Rugby/Netball/Football/Basketball/Hockey)
Organising referee officials for each game prior to the season and throughout
Managing all coach's for each academy and making sure they have fixture details per week prior to each game
Organising transport to each game for each academy, via Yeomans travel and M&S coach's
Updating each coach's safeguarding qualifications when they are due to be renewed
Equipment managing and ordering any new equipment when needed
Managing finances for each academy, making sure all academy fees are paid
Organising playing kit and training kit prior to and throughout the season and manage kit sizing for each person across all academies and embroidering requests for each item of clothing bought
Managing all Facebook pages for each academy to update students of fixtures and training times
Managing and organising the annual sports awards event held at the college
Which entails venue booking/decorations/catering/awards engraving/media including photography with links to all Facebook pages
Plus ensuring all coach's have speeches for their respective academy and organising what order they go in.

Summary

Overview

Work history

Leisure Attendant / Leisure Team Leader

Head Basketball Coach

Basketball Academy Manager and Head coach

Academies Manager

Sports Coach

Assistant/Head Basketball Coach

Camp Counsellor/ Basketball Counsellor

Sports Administrator

Education

Skills

Certification

Interests

Additional Information

Timeline

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