Peter Okochu
Lagos
Summary
Cheerful Reservation Specialist with first-rate problem-solving and communication talents. Exceptional attention to detail with talent for handling irate customers. Types over wpm and handles multi-line phones. Dedicated to increasing revenue and profits.
Lively Reservation Specialist manages call flow of up to 15 calls per hour. Strong problem-solving abilities and troubleshooting skills. Handles disgruntled customers while remaining calm and graceful under pressure. Flexible, dependable and accurate.
Overview
6
6
years of professional experience
Work History
Business Tutor
Yaba college of Technology
Lagos
01.2020 - Current
- Prepared handouts, study materials and other teaching aids.
- Guided students, teaching methods for working assignments and determining correct solutions.
- Educated students in use of various study techniques.
- Attended training sessions, enhancing tutoring practices and techniques.
- Reviewed class materials and discussed reading assignments, boosting comprehension.
- Asked key questions prompting specific student responses to assess tutoring session progress.
Call Center Agent
Nigeria Communication Commission
Uyo
02.2018 - 11.2019
- Managed high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated customer accounts, addresses and contact information within call management databases.
Customer Care Representative
Krispy Kreme Nigeria
Lagos
02.2017 - 11.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Delivered customer support to high call load each shift.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Education
Certification Course - Business Communications
HP LIFE FOUNDATION
Online Course 05.2022
Certification Course - Customer Relationship Management
HP LIFE FOUNDATION
Online Course 05.2022
Bachelor of Science - Business Education
University of Nigeria Nsukka
Lagos 10.2018
National Diploma - Business Administration And Management
Lagos State Polytechnic
Lagos 08.2009
Skills
- Customer Reservations
- Telephone Reception
- Phone Etiquette
- Customer Documentation Review
- Verbal and Written Communication
- Customer Service
- Documentation and Reporting
- Problem-Solving
- Issue Resolution
- Data Entry
- Knowledge of Clerical Procedures
- Personal Service Experience
- Business Strategy Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Business Tutor
Yaba college of Technology
01.2020 - Current
Call Center Agent
Nigeria Communication Commission
02.2018 - 11.2019
Customer Care Representative
Krispy Kreme Nigeria
02.2017 - 11.2019
Certification Course - Business Communications
HP LIFE FOUNDATION
Certification Course - Customer Relationship Management
HP LIFE FOUNDATION
Bachelor of Science - Business Education
University of Nigeria Nsukka
National Diploma - Business Administration And Management
Lagos State Polytechnic
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