Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic
Peter O'Connor

Peter O'Connor

Poole

Summary

A motivated self starter and experienced, adaptable, well developed people manager with excellent verbal and written skills coupled with a successful natural coaching style. A proven ability to effectively plan, prioritise and organisation business function and workload aligned with business strategy drivers. Demonstrable effectiveness at all levels from individual through to departmental.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Sales Executive

Hallways Office Furniture/ National Office Furniture Supplies
Bournemouth, England
05.2015 - 04.2025
  • Processing in excess of 100-200 orders per day.
  • Building customer relationships.
  • Liaising at Site Visits with customers face to face.
  • Producing Quotations.
  • Trouble shooting and dealing with customer complaints.
  • Stock control.
  • Assisting Logistics Department/planning delivery runs to cover UK.
  • Using Magento CRM program to its fullest and to share best practices across all departments.
  • Devised successful sales pitches for significant conversion rates.
  • Boosted gross margin percentages by initiating cost-saving measures.
  • Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.

Call centre Agent

Groupon
11.2014 - 04.2015
  • Temporary Position on contract.
  • Dealt with calls in excess of 150 per day dealing with complaints
  • Increased client trust by providing accurate product information.
  • Used persuasive selling techniques to promote company products and services successfully.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Handled sensitive personal data responsibly whilst maintaining confidentiality.
  • Handled customer queries focused on first-call resolution.

Store Manager

Dulux Decorator Centres
11.2010 - 10.2014
  • Operational responsibility & managing retail & trade store supplying paint and sundries to trade and retail customers.
  • Team of 6 store colleagues.
  • Annual Turnover of in excess of £1.2M.
  • Duties would include, but are not limited to, full responsibility for stock accuracy goods in checking/counting & merchandising.
  • Compliance to Audit requirements via processes & procedures outlined in company guidelines.
  • Setting sales targets for individuals within team around incentive product(s) set for period of time normally 1 or 2 months, tracking of results & feedback to team members via Advanced Sales Academy (ASA) skills 1 to 1's.
  • Engaging team to embrace changes required to over achieving targets set, giving honest based feedback & support, which will include Performance & Development discussions.
  • Implemented promotional displays to increase product visibility and sales.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.

Operations Manager

JPMorgan
08.2008 - 04.2009
  • Managing team of 40 people whose main accountabilities were to accurately capture all trade types to suit the customer's needs within agreed tight service standards; split over 2 shifts between the hours of 6am to 11pm each day.

Completions Manager

The Mortgage Works
04.2007 - 08.2008
  • Company Overview:
  • The Mortgage Works is a wholly owned subsidiary of Nationwide Building Society, previously Portman Building Society. The Mortgage Works was previously known as Sun Bank.
  • Managing a newly incepted ‘Completions' team of 7 after merger with Nationwide and resulting restructure of the Group Lending area.
  • Hand picked for the role due to my extensive experience in this area of the business and proven people management skills.
  • The Mortgage Works is a wholly owned subsidiary of Nationwide Building Society, previously Portman Building Society. The Mortgage Works was previously known as Sun Bank.

Processing Manager

The Mortgage Works
03.2006 - 04.2007
  • Company Overview:
  • The Mortgage Works is a wholly owned subsidiary of Nationwide Building Society, previously Portman Building Society. The Mortgage Works was previously known as Sun Bank.
  • Managing a team of 15 portfolio new business processing members under the brand of The Mortgage Works.
  • Accountabilities included the administration team which processed mortgage applications from receipt to production of offer.
  • The Mortgage Works is a wholly owned subsidiary of Nationwide Building Society, previously Portman Building Society. The Mortgage Works was previously known as Sun Bank.

Completions Manager

The Mortgage Works
01.2003 - 03.2006
  • Company Overview:
  • The Mortgage Works is a wholly owned subsidiary of Nationwide Building Society, previously Portman Building Society. The Mortgage Works was previously known as Sun Bank.
  • Inception and management of a ‘Completions' team of 10 located in Bournemouth.
  • Exceeded gross asset approvals targets by £45m achieving in excess of £645m ending December 2004.
  • Having further developed my skills in the areas of completions accepted the new role of Completions Manager in January 2003, I responded successfully to a personal steep learning curve which enabled me to coach colleagues new to role to aid their own learning.
  • The Mortgage Works is a wholly owned subsidiary of Nationwide Building Society, previously Portman Building Society. The Mortgage Works was previously known as Sun Bank.

Mortgage Services Supervisor

Sunbank PLC
03.2002 - 01.2003
  • Managing a team of people & processes that dealt with all aspects of existing mortgage accounts after completion and up to redemption.

Mortgage Services Administrator

Sunbank PLC
04.2001 - 03.2002
  • Processing tasks after completion and up to redemption on existing mortgage accounts.

Call Centre Agent

Sunbank PLC
05.2000 - 04.2001
  • Servicing incoming calls from external customers (Borrowers/Solicitors/IFAs) on all subject matters relating to savings & investments/mortgages/asset finance.

Securities Administrator

Sunbank PLC
04.1999 - 05.2000
  • Accountable for dealing with matters relating to logging & sending of 100+ Mortgage Deed packs to solicitors and all matters of legal nature relating to Mortgage title.
  • Performed better than expected in measures KPI's in 3 month period.
  • Planned evidence-based strategies to manage transactional risk.
  • Liaised with clients and range of financial professionals to secure desired results.
  • Protected client interests when resolving financial matters.
  • Maintained detailed records of all transactions providing a clear audit trail.
  • Optimised workflow systems contributing significantly towards operational efficiency.

Education

4 GSE - English, Maths, Art, Technical Studies

Lord Grey School
Milton Keynes

Skills

  • Sales analytics expertise
  • Technical selling competence
  • Technical product understanding
  • B2B sales experience
  • Sales software proficiency
  • Business intelligence tools
  • Influential communication
  • Target achievement
  • Competitive analysis strengths
  • Up-selling techniques
  • Key account management
  • B2B telesales
  • Customer retention
  • Coaching subordinates

Certification

  • Coaching champion – Full Potential Group
  • Licence to Recruit – An accredited competency based recruiter
  • Team Leader Achievement Award – Best Practice – 2003 awarded by Eg Solutions plc

Custom

Numerous training courses attended, including: Leadership and management skills; Communication and interpersonal skills; interviewing techniques; Ken Blanchard - Situational Leadership 2; Employment law; Time management; Training the trainer, Complaint Handling. Various in house courses attended and passed as determined by that business at the time, including any relevant FSA mandatory training.

Timeline

Senior Sales Executive

Hallways Office Furniture/ National Office Furniture Supplies
05.2015 - 04.2025

Call centre Agent

Groupon
11.2014 - 04.2015

Store Manager

Dulux Decorator Centres
11.2010 - 10.2014

Operations Manager

JPMorgan
08.2008 - 04.2009

Completions Manager

The Mortgage Works
04.2007 - 08.2008

Processing Manager

The Mortgage Works
03.2006 - 04.2007

Completions Manager

The Mortgage Works
01.2003 - 03.2006

Mortgage Services Supervisor

Sunbank PLC
03.2002 - 01.2003

Mortgage Services Administrator

Sunbank PLC
04.2001 - 03.2002

Call Centre Agent

Sunbank PLC
05.2000 - 04.2001

Securities Administrator

Sunbank PLC
04.1999 - 05.2000

4 GSE - English, Maths, Art, Technical Studies

Lord Grey School

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