Teresa Mcnamee
Castleford,Wakefield
Summary
Experienced travel professional with expertise in destination research, itinerary planning, supplier negotiation, and travel logistics management. Adept at enhancing customer engagement through tailored travel solutions and efficient coordination. Committed to delivering seamless travel experiences while fostering strong industry partnerships to optimise service quality and operational efficiency.
Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets.
Overview
39
39
years of professional experience
1
1
Certification
Work history
Travel consultant
ONE TRAVEL CLUB
Castleford, Wakefield
10.2025 - Current
- Assisted clients in creating personalised travel itineraries for various holiday destinations.
- Researched accommodation options and travel arrangements according to client preferences.
- Communicated with suppliers to secure competitive rates and availability for bookings.
- Handled customer inquiries and provided assistance throughout booking and travel processes.
- Coordinated travel arrangements including flights, transportation, and accommodation for clients.
- Monitored travel trends and industry developments to enhance service offerings and recommendations.
- Dealt efficiently with last-minute changes to minimise disruption.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Handled complex itineraries ensuring seamless journeys for clients.
- Kept up-to-date with latest industry trends to provide accurate information and advice.
- Assisted customers with all aspects of travel planning leading to successful holidays.
Customer advisor
EXCEL
Sherburn in Elmet, North Yorkshire
02.2005 - 05.2006
- Assisted customers in resolving inquiries and concerns through effective communication.
- Provided information on products and services to enhance customer satisfaction and retention.
- Developed a thorough understanding of company offerings to deliver accurate advice to clients.
- Collaborated with team members to ensure smooth operation of customer service processes.
- Developed transport models to optimise routes and improve efficiency.
- Conducted analysis of transport data to inform decision-making processes.
- Collaborated with stakeholders to assess transport needs and develop solutions.
- Negotiated contracts with transport service providers for better deals.
- Identified potential bottlenecks in transport systems, improvements ensued.
Security officer
DELTA ONE
Pontefract, Wakefield
04.1987 - 03.1992
- Monitored premises to ensure safety and security of all personnel and property.
- Conducted regular patrols to detect and deter potential security breaches or hazards.
- Responded promptly to incidents and emergencies, providing assistance and support as needed.
- Documented and reported any suspicious activities or violations of security protocols.
- Collaborated with law enforcement and emergency services during critical incidents and investigations.
- Assisted in training new security personnel on procedures and protocols to maintain a secure environment.
- Screened passengers and belongings to clear for boarding.
- Secured cash and valuables against on-property loss or interference during transport.
Education
GCSEs - ATOL
ONE TRAVEL CLUB
Manchester 10.2025 -
GCSEs - ENGLISH
Sherburn high
Selby, North Yorkshire 02.2005 - 09.1991
GCSEs - ENGLISH
Sherburn high
Sherburn in Elmet, North Yorkshire 09.1986 - 09.1991
Skills
- Destination research
- Itinerary planning
- Supplier negotiation
- Customer engagement
- Travel logistics management
Affiliations
- SWIMMING,TRAVEL,
Certification
Atol and Abta trained
tui training
disney training
gd security training
References
References available upon request.
Timeline
Travel consultant
ONE TRAVEL CLUB
10.2025 - Current
GCSEs - ATOL
ONE TRAVEL CLUB
10.2025 -
Customer advisor
EXCEL
02.2005 - 05.2006
GCSEs - ENGLISH
Sherburn high
02.2005 - 09.1991
Security officer
DELTA ONE
04.1987 - 03.1992
GCSEs - ENGLISH
Sherburn high
09.1986 - 09.1991