Peter King

• Facilitated effective communication between customers and internal teams, expediting issue resolution processes.
• Contributed to team meetings with relevant suggestions for continuous improvement in service delivery.
• Adhered strictly to policies and procedures for continued company compliance.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Used CRM customer relationship management software to record detailed notes.
• Handled 35+ telephone calls and webchats daily from Investors and Shareholders with professionalism and efficiency.
• Fulfilled daily targets promptly, reinforcing the company's reputation for reliability.
• Conducted diligent verification of customer details for enhanced security measures.
• Maintain compliance through continuous learning and adaptation to evolving industry standards.
• Managed customer interactions effectively, resulting in numerous five-star reviews on Trustpilot, highlighting service excellence and client trust.

Achieved high customer satisfaction levels by managing inbound and outbound calls efficiently.
Drove product visibility and sales through effective internal promotions.
Delivered exceptional service that contributed to positive customer experiences.

Assisted with order handling and processing via computer systems.

Supported upselling efforts to enhance customer purchases.

Followed up on leads to identify potential new customers.

Coordinated with suppliers to ensure timely deliveries.

Facilitated order handling and processing via telephone.

Supported product promotion initiatives.

Assisted with supplier invoice management.