Dynamic and results-driven Hotel Area Manager with over 12 years of experience in hospitality leadership, currently overseeing the operations of two prominent hotel properties.
Proven track record of engaging and leading teams to achieve high business results, ensuring profitability whilst delivering exceptional guest experiences.
Commercially focused with a strong background from working with global hospitality business leaders, including IHG, Marriott, plus independent properties.
Adept at building effective teams, managing budgets, enhancing operational efficiency, and implementing revenue optimisation strategies.
I am currently responsible to achieve business results for Hilton Garden Inn Abingdon Oxford and an independent luxurious hotel, Winchester Royal.
I joined M&T Hospitality Management to lead a new independent luxurious hotel and spa opening. Working closely with the hotel ownership I played an integral role with the hotels brand development and key strategy objective of attaining a 5 star service rating.
During the Covid-19 pandemic this project build was delayed and I was asked to lead a luxurious independent hotel in Southport, on behalf of M&T. I established a strong working relationship with the hotel ownership and was responsible for results from July 2020, reopening the hotel for business.
Through effective leadership, my team and I had achieved our financial budgets and operational goals for 2021 and 2022, whilst delivering exceptional high performances throughout the summer periods
• RGI growth in market share within a strong competitor set of over 9% for RevPAR, a record achievement for the hotel.
• Leadership and delivery of financial performances for both and revenues and GOP conversion.
• Leadership and improvement of guest quality experience to achieve hotels highest results in 2018.
• Full adherence to brand measurements, Ranked Number 1 in Europe 2017 for Marriott Rewards.
• Driven F&B brand quality performance from bottom 5 in Europe to above brand classification.
Responsible for a variety of Holiday Inn hotels including Runcorn, Haydock and Derby/Nottingham.