Peter Harrison

In this role lead key business transformational / change management initiatives in this senior leadership role, including IT, commercial, and strategic projects, I manage the PMO office, as well as the Business Systems and Business Intelligence teams.

· Project lead for the end-to-end implementation of Prophet 21 (ERP system), enhancing operational efficiency and data accuracy across the organization.

· Led a cross-functional team of 20 members, fostering collaboration between IT, finance, operations, and external vendors.

· Managed the integration of the ERP system with new and existing software and platforms, including CRM, accounting software and e-commerce platform (Magento) to create a unified operational framework.

· Oversaw the project lifecycle from initial requirements gathering to system go-live, including planning, budgeting, risk management, and stakeholder communication, ensuring the project was delivered on time and within budget.

· Implemented robust training programs for end-users.

Taking on additional responsibility for leading the sales operations function, my responsibilities included.

· Overseeing strategic development of the company CRM system.

· Improving the operational efficiency of both the internal and external sales team sales processes.

· Present data and findings in monthly sales leadership meetings.

· Working alongside the Sales Director and Leadership team on sales strategy.

Promoted to the management team additional responsibilities included:

· Taking part in cross-functional management meetings to help drive the company strategy at tactical and operational level.

· Being a key adviser to the senior management team, pointing out areas of improvement.

· Working with the Financial and Sales Director to create annual company sales budgets, targets, and commission structures.

Responsible for supervising the Reporting team.

• Overseeing operational and ad-hoc reporting across the business.

• Supervising team of BI Analysts, overseeing daily workloads and assigning projects.

• Liaising with internal customers to manage projects.

• Presenting information to the senior team.

· Creating and delivering on spec reporting across a breadth of departments.

· Creating reporting solutions to meet business needs.

· Delivering month-end financial reporting package.

· Assisting the management team with new projects as they arise.

· Developing line of business applications to streamline information access.

· Providing training on applications and reporting systems to new employees.

· Setting up and managing Access databases to meet various reporting needs across the business.

· Liaising with internal and external sales reps to provide assistance with customer bases.

· Providing the management team with daily sales performance breakdowns.

· Creating mailing list for company promotions based on criteria supplied by the marketing team.

· Providing point of sale information to company suppliers.