Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Peter Hardgrave

Foston on the Wolds,East Riding of Yorkshire

Summary

Experienced in front-of-house customer care within an educational environment. I have always had a strong focus on relationship building and complaint handling. Throughout my career, I have gained expertise in cash handling and pride myself on excellent time management and have ensured seamless operations and adherence to professional dress codes. Skilled in practical numeracy and fostering positive customer interactions, with a commitment to delivering exceptional service.

Overview

50
50
years of professional experience
5
5
years of post-secondary education

Work history

Student Welfare Pastoral Manager

Hornsea School and Language College
Hornsea, East Riding of Yorkshire
09.2022 - 08.2025
  • Ensured student welfare with a school of 1300 students using proactive and comprehensive care strategies.
  • Worked closely with teaching staff, facilitating better understanding of individual student needs.
  • Mediated parent-teacher conferences to improve overall student well-being and progress.
  • Provided emotional and academic support to students for better performance in their studies.
  • Liaised effectively between parents and teachers, improving transparency in communication about student's progress and behaviour at school.
  • Attended professional development trainings to keep abreast of educational laws and regulations related to pastoral care management.

Assistant Headteacher

Hornsea School and Language College
Hornsea, East Riding of Yorkshire
05.2006 - 08.2022
  • Streamlined administrative processes to increase efficiency within the school environment.
  • Liaised effectively with local community organisations, strengthening school-community ties.
  • Ensured compliance with Ofsted regulations during inspections securing satisfactory ratings consistently.
  • Implemented new learning strategies, promoting academic improvement across all year groups.
  • Identified areas of improvement through rigorous assessment procedures resulting in raised attainment levels.
  • Worked closely with the Headteacher and the Deputy Headteacher to build and implement effective academic policies, leading to improved student performance..
  • Promoted inclusive culture, exemplary behaviour and high attendance rates through considerate implementation of student centred policies.
  • Managed School Improvement Plan using educational expertise to achieve timely and sustainable improvements.
  • Led parent-teacher meetings, fostering open dialogue regarding student progress and concerns.
  • Collaborated closely with headteacher on strategic planning and decision-making processes to drive school improvements.

Data Manager

Hornsea School and Language College
Hornsea, East Riding of Yorkshire
07.2003 - 05.2006
  • Evaluated emerging technologies in the realm of big-data management, keeping the organisation at the forefront of industry advancements.
  • Strategised and executed migration of large datasets to cloud-based platforms for enhanced accessibility and security.
  • Enhanced data integrity by implementing rigorous quality control procedures.
  • Liaised closely with IT department to resolve technical issues promptly, minimising downtime.
  • Facilitated training programmes to foster a culture of data literacy within the organisation.
  • Established new data management protocols for improved efficiency.
  • Streamlined data processing to reduce system latency.
  • Assured accuracy in reporting with meticulous data verification processes.
  • Overhauled legacy databases, improving overall system performance and scalability.

Chief Petty Officer Writer Submarines

Royal Navy
09.1981 - 06.2003

Completed Career Engagement in Royal Navy gaining extensive experience in leadership and management.
Transitioned from military service to prioritise family commitments.

Bar staff member

The Half Moon
Bridlington, East Riding of Yorkshire
01.1979 - 09.1981

Retail Assistant (Part Time)

Binns Department Store
Bridlington, East Riding of Yorkshire
01.1976 - 07.1978
  • Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
  • Delivered excellent customer service by answering queries and providing product information.
  • Resolved customer complaints, ensuring satisfaction and repeat business.

Education

GCSEs -

Bridlington School
Bridlington
06.1973 - 06.1975

A-Levels -

Bridlington School
Bridlington
09.1975 - 06.1978

Skills

  • Cash handling experience
  • Patience and diplomacy
  • Dress code adherence
  • Staff rota coordination
  • Relationship building with customers
  • Practical numeracy
  • Time management expertise
  • Front-of-house customer care
  • Complaint handling

Affiliations

  • Sport particularly cricket and rugby in my younger days. Keen cyclist, motorhomer and gardener - I have got 8 grandchildren who are a hobby n themselves.

Accomplishments

Awarded campaign medals and Long Service and Good Conduct Medal whilst in the Royal Navy. Joined Hornsea School as the data manager and was soon promoted to Assistant Headteacher. Received numerous letters of commendation during my Naval service for outstanding contributions to operational and administrative performance.

References

References available upon request.

Timeline

Student Welfare Pastoral Manager

Hornsea School and Language College
09.2022 - 08.2025

Assistant Headteacher

Hornsea School and Language College
05.2006 - 08.2022

Data Manager

Hornsea School and Language College
07.2003 - 05.2006

Chief Petty Officer Writer Submarines

Royal Navy
09.1981 - 06.2003

Bar staff member

The Half Moon
01.1979 - 09.1981

Retail Assistant (Part Time)

Binns Department Store
01.1976 - 07.1978

A-Levels -

Bridlington School
09.1975 - 06.1978

GCSEs -

Bridlington School
06.1973 - 06.1975
Peter Hardgrave