Peter Gully

I started here as bar staff, developing strong customer service, teamwork, and operational skills. My consistent performance and proactive approach led to promotion as General Manager, overseeing daily running of the club, staff management, stock control, and service standards. This reflects my initiative, leadership, and ability to adapt to greater responsibility while driving team and business success.

My keys duties and responsibilities include:

Team Management - As General Manager of Shots Watford, I lead and support staff, ensuring high standards of work and efficiency while fostering a respectful, friendly, and supportive team environment.

Customer Service - I deliver excellent customer service by creating a friendly and welcoming atmosphere, managing bookings, Pool/Snooker table allocations, and bar service. I build strong relationships with regulars, encourage new memberships, and have strengthened my communication skills through the social aspect of the role.

Safety - I prioritise safety by managing conflict through de-escalation and problem-solving, while taking decisive action when staff or customer wellbeing is at risk, which can involve removing individual(s) if necessary. I also ensure the team is trained in emergency procedures, maintaining high standards of health and safety at all times.

Staff Training - I oversee staff training and development, mentoring new employees on till systems and booking procedures while creating a supportive and welcoming work environment. After trial shifts, I provide constructive feedback and make fair, balanced hiring decisions.

Organisation and cleanliness - Maintaining organisation and cleanliness is a key part of my role. I manage bar stock, including supplier visits and keg orders, and ensure beer lines are regularly cleaned. I keep the club tidy by cleaning tables, collecting glasses, and arranging furniture. Closing duties include restocking and rotating drinks, bringing in new kegs, and counting cash, ensuring the venue is ready for the next day.

Event organization - I manage weekly Snooker league matches, as well as pool tournaments, and large group bookings and parties. I ensure everything runs smoothly by setting up the space, providing the pool tables, ordering food, and promoting events to customers.

As a McDonald’s crew member, I handled drive-thru orders, payments, and food delivery while providing friendly, attentive service tailored to individual customer needs, including dietary requirements. The role enhanced my communication, multitasking, and task-prioritisation skills, reinforcing the importance of a customer-focused approach in a fast-paced environment.