PETER GLASSPOOL
London
Summary
Experienced Operations and Logistics professional with 20+ years' experience overseeing business operations, coordinating teams and managing the delivery of complex operational activities across fast-paced environments. Strong background in operational management, budget control, facilities and maintenance coordination, supplier and contractor management, logistics and process improvement. Experienced in managing staff, overseeing health and safety, coordinating cross-functional departments and working directly with senior leadership to ensure efficient business operations. A proactive and commercially aware professional with a hands-on approach to problem-solving, resource planning, cost control and continuous improvement.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Operations Manager
Bamford Watch Department
Mayfair, London
05.2026 - Current
- Take overall responsibility for the day-to-day operational running of the premises, ensuring the building, facilities and business operations function efficiently.
- Directly manage staff, coordinate workloads and oversee operational priorities to ensure departmental requirements are met.
- Manage operational budgets and expenditure, overseeing purchasing, allocating resources and monitoring costs to ensure effective financial control.
- Take overall responsibility for building maintenance, facilities management, health and safety, coordinating contractors, maintenance engineers and external service providers.
- Manage contractor and supplier relationships, obtaining quotations, coordinating maintenance work and ensuring services are delivered to the required standard.
- Act as a key point of contact between departments, working closely with watchmakers, marketing, customer service, senior management and the CEO to coordinate business operations.
- Report directly to the CEO and senior management, providing operational updates, addressing business requirements and taking ownership of issues requiring resolution.
- Exercise independent operational decision-making, identifying problems, prioritising requirements and implementing solutions to maintain business continuity.
- Oversee Shopify order processing, stock control and inventory management, ensuring accurate records and efficient order fulfilment.
- Manage domestic and international shipping operations, coordinating couriers, preparing shipping documentation and monitoring dispatch and delivery performance.
- Work closely with watchmaking and service-centre teams to coordinate repairs, servicing and product-related operational requirements.
- Identify opportunities to improve operational efficiency, streamline procedures, manage costs and strengthen communication between departments.
- Maintain operational documentation, procedures, product listings and internal checklists, ensuring accurate product, packaging, warranty and country-of-origin information.
Operations Manager
Qwertylabs
London
05.2025 - 04.2026
- Manage day to day operational activities, supporting the planning, organisation and delivery of client projects from initial scoping through to completion.
- Worked closely with SEO content, technical and operational teams to coordinate workloads, allocate resources and maintain project delivery timelines.
- Monitored project progress, defined and tracked KPIs, and prepared performance updates to support operational reviews and informed decision-making.
- Developed and implemented structured workflows, processes and internal procedures to improve consistency, efficiency and delivery standards.
- Coordinated project requirements, internal communications and stakeholder updates, ensuring teams remained aligned on priorities, deadlines and deliverables.
- Supported resource planning and operational capacity management, identifying potential delivery constraints and escalating risks where necessary.
- Maintained operational documentation, project records and reporting processes to ensure accuracy, accountability and visibility across ongoing projects.
- Support revenue forecasting and operational planning, helping align business resources with client requirements and delivery commitments.
- Worked across highly regulated sectors, ensuring project workflows and delivery processes reflected relevant regulatory requirements and client expectations.
Office Manager
London City Bond
London
06.2019 - 04.2025
- Managed the daily operation of a busy head office, coordinating facilities, workplace services, suppliers and office administration.
- Acted as a central point of contact for employees, visitors and suppliers, resolving facilities and service issues and maintaining effective working relationships.
- Coordinated maintenance and IT support, meeting-room requirements, travel and company events to minimise disruption and maintain service standards.
- Maintained health and safety and facilities compliance, managed office supplies and budgets, and improved administrative processes and tracking systems.
- Supported senior leaders and wider operational projects, ensuring actions, communications and arrangements were completed efficiently.
Compliance Officer / Driver Trainer
Wincanton Logistics
Lutterworth
03.2017 - 05.2019
- Led fleet compliance and driver-training activities across 37 tractor units and 95 trailers in a regulated transport environment.
- Developed and implemented site processes to improve operational consistency, efficiency and compliance.
- Coordinated vehicle servicing and MOT schedules, defect reporting and follow-up actions to maintain roadworthiness and reduce avoidable downtime.
- Produced and maintained audit-ready records and KPI reports to support performance monitoring and compliance assurance.
- Delivered driver training, compliance assessments and safety briefings, and supported workforce planning and health and safety procedures.
- Monitored changes in transport legislation and helped ensure operational policies and practices remained up to date.
LGV Class 1 Driver
Eddie Stobart
Lutterworth
06.2015 - 02.2017
- Delivered nationwide logistics operations while maintaining service-level requirements and accurate delivery records.
- Completed vehicle compliance checks, supported depot shunting operations and used PDA systems for operational coordination.
- Provided practical support and guidance to newly qualified drivers.
LGV Class 1 Driver
Iron Mountain
London
01.2010 - 05.2015
- Transported confidential materials securely, following established handling, security and documentation procedures.
- Maintained a zero-incident safety record and supported efficient loading and unloading operations.
- Used logistics tracking systems to maintain accurate movement and delivery records.
Education
BTEC National Diploma Level 1 - Public Services
Chichester College
01-1999
GCSEs -
Westergate Community College
West Sussex01-1997
Skills
- Business & Day-to-Day Operations Management
- Team Leadership & Departmental Coordination
- Stakeholder & Senior Management Liaison
- Budget Management & Cost Control
- Building & Facilities Operations
- Contractor & Supplier Management
- Health, Safety & Compliance
- Operational Planning & Resource Allocation
- Process Improvement & Workflow Management
- Project Coordination & Delivery
- KPI Monitoring, Reporting & Performance Management
- Logistics, Order Fulfilment & Supply Chain Coordination
- Stock Control & Inventory Management
- Customer Service & Operational Issue Resolution
- Shopify, CRM & Business Management Systems
- Microsoft Office & Excel
Certification
- Display Screen Equipment (DSE) Assessor Certificate
- Forklift Truck Licence
- Driver Certificate of Professional Competence (CPC)
Timeline
Operations Manager
Bamford Watch Department
05.2026 - Current
Operations Manager
Qwertylabs
05.2025 - 04.2026
Office Manager
London City Bond
06.2019 - 04.2025
Compliance Officer / Driver Trainer
Wincanton Logistics
03.2017 - 05.2019
LGV Class 1 Driver
Eddie Stobart
06.2015 - 02.2017
LGV Class 1 Driver
Iron Mountain
01.2010 - 05.2015
BTEC National Diploma Level 1 - Public Services
Chichester College
GCSEs -
Westergate Community College