Peter Fernandez

As anSenior Manager at The Cheesecake Factory in Dubai plays a dynamic role in ensuring operational excellence by rotating through key leadership functions such as guest service, culinary oversight, and sales performance to consistently deliver the brand’s signature dining experience. They lead the kitchen team to maintain strict recipe, quality, and presentation standards, working closely with Executive Chefs to uphold menu consistency and guest satisfaction. Committed to exceptional customer service, they cultivate a warm, attentive, and memorable guest experience. The role also involves full responsibility for sales, profit, and cost control, including food, labor, and inventory management. Additionally, the Senior Manager hires, trains, and mentors both front- and back-of-house staff to maintain high service and culinary standards. Through the analysis of sales and operational KPIs, they identify areas for improvement, develop action plans, and collaborate with regional leadership to align local efforts with the overall brand strategy.Interacted positively with customers, effectively promoting restaurant facilities and services.Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.