- keen photographer
- Follower of bmx and skateboarding and mountainbiking
Peter Dell
Braintree,Essex
Summary
Customer-focused professional with extensive experience in delivering exceptional service in transport roles. Expertise in route optimization and timely transport solutions for diverse passenger needs, including individuals with limited mobility. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Strong organizational skills and a commitment to maintaining safety standards while managing schedules efficiently.
Overview
21
21
years of professional experience
Work History
School transpoort driver
24x7 group
Dunmow, essex
01.2024 - Current
- Executed safe driving practices consistently while operating vehicles.
- Ensured vehicle condition through regular inspections and maintenance for enhanced safety and reliability.
- Conducted daily inspections to ensure adherence to safety standards and reported necessary repairs.
- Maintained vehicle exterior through weekly cleaning to uphold presentation and cleanliness standards.
- Maintained composure during high-pressure driving situations to ensure safety and efficiency.
- Transported passengers safely to destinations while ensuring compliance with schedules and regulations.
- Secured passenger belongings for safe transport.
- Welcomed passengers with genuine enthusiasm to cultivate a positive atmosphere.
- Optimised routes to meet schedule targets and enhance customer satisfaction.
- Cultivated strong client relationships through attentive and courteous service.
- Facilitated boarding and disembarking processes for passengers with limited mobility, ensuring a smooth experience.
- Facilitated safe boarding, seating, and disembarking for individuals with special needs.
sameday courier
phoenix logistics (own company)
braintree, essex
06.2008 - 11.2023
- Coordinated delivery schedules to ensure timely dispatches.
- Ensure safe and secure deliveries by implementing robust tracking and verification processes.
- Optimised daily delivery routes to enhance time efficiency and fuel conservation.
- Facilitated effective customer service for all accounts.
- Communicated updated arrival times for shipments and deliveries to enhance customer satisfaction and trust.
- Delivered parcels and documents to designated addresses, ensuring compliance with strict timelines.
- Cultivated a welcoming atmosphere for customers to enhance company reputation.
- Communicate messages promptly during in-person meetings and phone conversations.
- Represented company positively while maintaining composure under pressure.
- Optimised customer experience by informing clients about estimated delivery times and tracking options.
- Adapt delivery schedules and routes with agility and precision to enhance operational efficiency.
sameday coordinator
target express parcels
chelmsford, essex
02.2005 - 06.2008
- Addressed requests for service and information via email, telephone, and in-person interactions.
- Used strong time management skills to coordinate timely deliveries.
- Upheld company policies and legal regulations during all stages of delivery process.
- Provided excellent customer service to each account.
- Maintained accurate records of deliveries, collections, and vehicle mileage for operational efficiency.
- Offered recommendations to management on route adjustments and delivery strategies based on local knowledge.
- Routed mail, letters and parcels to clients within allocated timeframes to maintain service standards.
- Communicated effectively with dispatchers and customers to update on delivery statuses and resolve issues.
- Updated customers on estimated delivery timeframes and tracking options, optimising service efficiency.
- Provided exceptional customer service, addressing queries and concerns with professionalism.
- Collaborated with dispatch team to receive delivery instructions and provide real-time updates.
- Completed all administrative tasks related to deliveries, including paperwork and digital record-keeping.
- De-escalated antisocial or aggressive behaviour and received complaints.
Education
buckhurst hill county high
Buckhurst Hill, ESSSkills
- Safe driving practices
- Vehicle inspection
- Route optimization
- Customer service
- Compliance management
- Delivery coordination
- Time management
- Conflict resolution
- Client relationship management
- Communication skills
- Problem solving
- Driving license
- Punctuality
- Stress management
Interests
Accomplishments
- Built and nurtured key client relationships to grow profit by 100%.
- Planned and coordinated sales projects resulting in increased customer levels.
Timeline
School transpoort driver
24x7 group
01.2024 - Current
sameday courier
phoenix logistics (own company)
06.2008 - 11.2023
sameday coordinator
target express parcels
02.2005 - 06.2008
buckhurst hill county high