Peter Cookson

• Successfully founded and operated an online and physical retail business
• Created a functioning and dynamic website for ecommerce purposes.
• Managed supplier relationships to ensure timely payments and order fulfilment
• Planned orders to maintain optimum stock levels
• Maintained precise records of sales and orders
• Managed customer interactions in store, via email and phone
• Developed professional relationships with business partners, and authorities to establish trust, rapport and reliability.
• Boosted company image by executing a detailed brand strategy
• Increased social media following through high quality photographic and video content
• Recruited and managed staff to achieve clear results
• Created professional graphics for email campaigns and social media using Canva
• Filmed and edited branded videos for YouTube to grow the channel and increase trust in the brand.
• Maintained organisational compliance with applicable legislation and regulations.
• Ensured company compliance with legal and regulatory requirements
• Consistently arrived at work on time and ready to start immediately.
• Developed key relationships within the aquatics sector to drive new business
• Increased revenue through product upselling and recommendations
• Used Microsoft Word and other software tools to create documents and clear communications.
• Designed digital and print materials to engage audiences.
• Created and maintained displays and signs.
• Demonstrated energy and enthusiasm in fast-paced environment
• Managed high volume calls to resolve customer queries and issues

This was a continuation of my role at Rats, Cats, and Elephants. Trop Shop Limited took over the store and I retain my role as shift manager. See bellow.

• Ensured the smooth and effective running of large aquatics and pet store.
• Managed a team of 4 other individuals. Ensuring tasks were completed and high standards maintained.
• Conducted end of day cashing up and recorded takings.
• Ensured requirements of pet shop license were maintained and recorded daily.
• Arrived at work punctually with an energetic attitude everyday.
• Conducted regular checks on the welfare of animals on site and ensured staff were maintaining the highest standards of animal husbandry.
• Customer facing role were a friendly and approachable manor was paramount.
• Contacted customers over the phone to update them on orders.
• Managed inventory control, reduced wastage.
• Supervised activities of workers and enforced safety regulations.
• Ensured health and safety measures in line with company regulations.
• Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..

• Conducted this role alongside my regular duties as a delivery person / driver.
• Conducted performance evaluations regularly, providing constructive feedback for continuous improvement.
• Corrected any issues with staff members who received customer complaints against them or the service they provided.
• Trained new members of staff in all aspects of delivery person / driver role.
• Communicated changes in work practises from the management team to the staff.
• Liaised with management to ensure the staff in my team were up to date with all current work practises.
• Aided management in providing work place learning meetings with staff.

• Arrived punctually and with an energetic manor to often early shifts.
• Accurately sorted and prepared mail ready for delivery.
• Weighed mail bags to ensure safe systems of working and recorded weights.
• Ensured correct safety clothing was worn at all times.
• Accurately delivered letters and parcels to hundreds of addresses daily, and in all weathers.
• Used handheld technology to record delivery and plan routes.
• Performed basic daily vehicle checks to ensure vehicle safety and condition.
• Worked as part of a team to make sure letters and parcels were sorted for timely delivery.
• Worked independently to complete tasks in a timely and accurate manor.
• Delivered top level customer service with a smile to all customers whilst out on delivery.
• Cooperated fully with the management team to ensure delivery targets were maintained.
• Performed collection tasks from post offices, business, and residential addresses.
• Transported mail and parcels to the regional distribution centre.
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