Peter Burns
Ripley
Summary
Hands on Security Manager with 22 years’ experience dealing with customers, staff, and suppliers in a variety of environments. Experienced at various management levels from team leader to site manager. High levels of contract retention and customer satisfaction. A track record of improved efficiency and performance at every assignment. In depth knowledge of security operations, Health and Safety regulations, Life safety systems, Contractor Management and roster scheduling. Four years facilities management experience in leisure entertainment and retail shopping centres. Travel within a specific time frame to meet deadlines and response times. Increased security teams’ productivity from 30% productivity completed to 100%. Increased on site training programs to decrease turnover by around 25%.
Overview
28
28
years of professional experience
Work History
Security Manager (Retail)
01.2021 - Current
- Collaborating with department managers to determine security needs
- Planning and implementing comprehensive security strategies
- Controlling the security operations budget, monitoring expenses, and documenting processes
- Supervising, recruiting, and training security personnel
- Gathering security intelligence and implementing preventative measures
- Developing work schedules, allocating tasks, and monitoring personnel performance
- Coordinating responses to emergencies and alarms, as well as compiling incident reports
- Preparing surveillance equipment maintenance schedules and facilitating repairs in a timely manner
- Keeping abreast of new technologies and advancements in security services
- Ensuring compliance with company policies and security industry regulations
- In the absence of the Centre Manager deal with all incoming complaints, acting as duty manager, Maintaining KPI’s.
Mobile response supervisor
01.2019 - 01.2021
- Provide front line management to all security operations across the company out of hours
- Maintain effective contact with the customers and colleagues at all sites, developing a good relationship whilst promoting additional company services as and where appropriate
- To ensure all site documentation is present and correct on each site
- Regular updates and audits of kit, equipment, PPE and AI's undertaken
- Assist in the drawing up, monitoring and auditing of KPI's
- Ensure all sites are maintained to the required standards
- Assist in the implementation of new sites, including site evaluation, client liaison to identify welfare, secure keys and monitor points, security provision requirement and assisting in preparing AI's
- Taking ownership of the contract vehicle fleet, including maintenance and issues as required.
Retail Analyst
01.2018 - 01.2019
- To ensure that all requests coming into the Centre are dealt with in a professional manner
- Monitor stores with high shrink to identify any trends in theft or store processes
- Monitor stores with high people safety incidents to ensure staff are safe and that the next steps are implemented
- Liaise with retailers to obtain intelligence in relation to any theft or people safety incidents
- Assist store officers with the monitoring of CCTV in the event of an incident within store
- To write reports in relation to incidents
- To monitor all store compliance checks
- Monitor high risk stores that require additional attention
- Maintain the highest levels of system knowledge and functionality.
CCTV Team Leader
01.2015 - 01.2018
- My main responsibilities were the handling of internal/ external customer related enquiries and delivering high levels of customer service at all times
- We were required to respond to and process CCTV and alarm activations, speedily and accurately, and inform the relevant emergency authorities and customers
- As a Team Leader I was also responsible for staff evaluations, disciplinary procedures, team stats on alarm handling, customer service, the commissioning of new sites and access control for a number of high security sites.
Security Officer (Gatehouse)
01.2014 - 01.2015
- Duties included but not limited to: access control, customer service, CCTV monitoring, locking and unlocking of premises, patrols, car park duties, on a daily basis the site has in excess of 60+ visitors and deliveries which need to be sent to the relevant department along with other general gatehouse duties
Mobile patrol officer
01.2013 - 01.2014
- My main duties included locking and unlocking of sites, patrols, and alarm response, alarm systems and reporting systems, access and egress control
- Key holder and staff escorting services
Security Officer (Relief)
01.2012 - 01.2013
- Duties included patrolling, monitoring CCTV (if required), alarm systems and reporting systems, access and egress control
- Sites ranged from warehouses, power stations and magistrates courts.
Security Manager, Galaxy Centre Luton
Ward Security
01.2003 - 01.2012
- I was the manager of an 8 man security team for a 149,000 sq ft leisure entertainment complex
- The site comprises an 11 screen cinema, restaurants, arcade, bowling alley, casino and public house
- Duties include the day to day management of the security team, contractor management, key holding, fire alarm systems, production and control of rosters, compliance monitoring, tenant liaison and the development of contractor and tenant relationships.
Head Doorman, Shenanigans - Nightclub
Capes Security Ltd
01.2000 - 01.2003
- I was tasked with the management of the door team for a busy town centre nightclub and the safety of the 15 staff members and customers within.
Manager - Public house
Enterprise Inns
01.1999 - 01.2000
- Responsible for staffing levels, day to day operations, stock control, cash handling, staff discipline, legal compliance and customer satisfaction.
Bar Manager - Public house
Regency Ltd
01.1998 - 01.1999
- Management position including duties such as staff management, cash handling, stock control and customer satisfaction.
Bar operative - Public houses
First Leisure
01.1996 - 01.1998
- Customer and sales driven position concentrating on high levels of sales and customer service.
Education
Skills
- Time Management
- Project Planning
- Multitasking
- Teamwork and Collaboration
- Calm Under Pressure
- First Aid/CPR
- Problem-Solving
- Verbal Communication
- Problem Resolution
- Decision-Making
Personal Information
- Place of Birth: Fulham England
- Date of Birth: 09/11/79
Awards
SIA Badge – Manned guarding SIA Badge – CCTV First aid at work 2022 – 2025 Genie rescue at height 2022 – 2024 Roof top access 2022 – 2025
Hobbies and Interests
- Literature
- American football
- Socialising with friends
- Strong interest in IT (software and hardware), building my own pc
Timeline
Security Manager (Retail)
01.2021 - Current
Mobile response supervisor
01.2019 - 01.2021
Retail Analyst
01.2018 - 01.2019
CCTV Team Leader
01.2015 - 01.2018
Security Officer (Gatehouse)
01.2014 - 01.2015
Mobile patrol officer
01.2013 - 01.2014
Security Officer (Relief)
01.2012 - 01.2013
Security Manager, Galaxy Centre Luton
Ward Security
01.2003 - 01.2012
Head Doorman, Shenanigans - Nightclub
Capes Security Ltd
01.2000 - 01.2003
Manager - Public house
Enterprise Inns
01.1999 - 01.2000
Bar Manager - Public house
Regency Ltd
01.1998 - 01.1999
Bar operative - Public houses
First Leisure
01.1996 - 01.1998
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