A dedicated and hardworking professional with wide experience across hospitality, production, and logistics sectors. Skilled in process optimization, team collaboration, and problem-solving, with a strong focus on maintaining high standards of health and safety. Recognized for excellent organizational and communication abilities and a commitment to quality in fast-paced environments.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Hotel Storeman
Municipal Hotel and Spa - M Gallery by Accor
Liverpool
03.2023 - 12.2024
- Played a pivotal role in the launch of Liverpool's first 5-star hotel, managing stock organization and quality control.
Ensuring customer service levels throughout the department where adhered to and answering any customer enquiries as needed.
- Trained extensively in Procure Wizard for invoice management and data entry.
Using Microsoft systems to relay any information throughout the day, (e.g Sharepoint, Word, Excel, Teams)
- Resolved stock discrepancies through effective communication with suppliers.
- Led deep-cleaning efforts and implemented preventative measures, receiving commendation for dedication and problem-solving.
Handling telephone communications including contacting companies and suppliers to obtain updates with a professional and courteous approach.
Process Operator
Trigon Snacks
Liverpool
08.2019 - 03.2023
- Operated and maintained complex machinery, ensuring optimal performance while adhering to safety regulations.
- Conducted quality checks and maintained a clean, efficient work environment.
- Demonstrated strong time management by consistently meeting production deadlines.
Kitchen Porter
Duke Street Market
Liverpool
05.2019 - 08.2019
- Contributed to the opening of a busy market, offering operational insights that improved efficiency.
- Maintained cleanliness and hygiene standards across multiple kitchen stations.
- Delivered reliable support in a fast-paced environment by ensuring timely cleaning and dish availability.
Production Operative
Domino UK Limited
Liverpool
01.2019 - 05.2019
- Ensured accurate ink-filling operations by monitoring machinery and conducting detailed checks.
- Maintained health and safety standards through strict adherence to PPE guidelines and hazard mitigation.
Parcel Sorter
Hermes
Liverpool
06.2018 - 12.2018
- Managed parcel sorting with precision to ensure accurate deliveries.
- Provided exceptional organizational skills in a high-volume, fast-paced environment.
Apprentice Electrician
JMA Electrical
Liverpool
09.2015 - 11.2017
- Gained hands-on experience in wiring, socket installation, and electrical maintenance.
- Developed skills in troubleshooting and executing general electrical tasks efficiently.
Education
GCSE - Engineering
Hugh Baird College
09.2015 - 07.2016
General Studies
Liverpool Community College
09.2014 - 07.2015
GCSEs - Mathematics and English
Fazakerley High School
09.2009 - 07.2014
Skills
Leadership & Initiative: Proven ability to take charge, as seen in my handling of complex issues such as managing a hotel infestation and organizing deep-cleaning efforts, earning commendation for commitment and initiative
Communication & Interpersonal Skills: Demonstration of professional communication with suppliers and teams, providing clarity and efficiency in resolving discrepancies and maintaining operational flow
Time Management & Efficiency: Excel in meeting tight deadlines and maintaining workflow efficiency, ensuring productivity and adherence to schedules
Technical Proficiency: Skilled in operating and maintaining various machinery (roasters, fryers, mixing pans) and proficient with tools like Procure Wizard for data entry and invoice management
Attention to Detail: Ensure compliance with health and safety standards while maintaining a clean, hazard-free work environment
Adaptability: Thrives in dynamic settings, such as opening new establishments or implementing preventative measures in high-pressure scenarios
Computer skills: Able to use Microsoft with ease, proficient on most Microsoft programmes (eg Sharepoint, Excel, Word, PowerPoint, Teams)