Peter Beasley
IT Professional
Ashbury nr Swindon
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Seasoned Manager bringing 7+ years of technical experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
IT Service Desk Manager
GRIDSERVE Sustainable Energy
Iver, Bucks
04.2022 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
IT Network Manager
Larkmead School
Abingdon
03.2021 - 04.2022
- Directed acquisition, installation and testing of network hardware.
- Identified departmental needs and made suggestions regarding technical direction.
- Drafted network configuration backup process policies to support disaster recovery.
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Managed re-platforming activities to convert desktop application to web-based application.
Principal IT Technician (Acting Network Manager
Larkmead School
Abingdon
07.2020 - 03.2021
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Recovered critical information from data back ups to restore functionality.
Senior IT Technician (Acting Network Manager)
Larkmead School
Abingdon
08.2019 - 07.2020
- Technical lead for secondary school and local primary school, support Aruba switches, Smoothwall, Apple devices, laptops, tablets, cabling, SharePoint and Teams deployment projects
- Cost management exercises.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Senior IT Technician
The White Horse Federation
Oxfordshire
03.2018 - 08.2019
- Hub lead for all 1st and 2nd line jobs, had a level of escalation in the regional head and directory but worked independently across 3 schools all with different networks
- Used technologies such as Meraki, Sophos, Sophos UTM firewalls, Apple devices, Servers, Pc’s, Laptops, range of teaching software, several types of interactive panels.
- Drafted preventive maintenance schedule to support equipment longevity.
Junior IT Support Technician
BCS The Chartered Institute for IT
Swindon
07.2016 - 03.2018
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Trained users on how to operate components and systems.
- Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Completed inventory counts and organized supplies.
- Walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Updated documentation and produced reports.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Monitored systems in operation and quickly troubleshot errors.
Education
GCSE - Professional
Nova Hreod Academy
Swindon 09.2007 - 07.2012
High School Diploma -
Swindon College
Swindon 09.2012 - 06.2014
High School Diploma -
Semester Learning
Distance Learning 07.2020 - 01.2021
Skills
Strategic business planning
Affiliations
Chartered Professional member of the British Computer Society - CITP MBCS
Technical Member of the IET - TMIET
Member of the Institute for Science and Technology - MIScT
Timeline
IT Service Desk Manager
GRIDSERVE Sustainable Energy
04.2022 - Current
IT Network Manager
Larkmead School
03.2021 - 04.2022
High School Diploma -
Semester Learning
07.2020 - 01.2021
Principal IT Technician (Acting Network Manager
Larkmead School
07.2020 - 03.2021
Senior IT Technician (Acting Network Manager)
Larkmead School
08.2019 - 07.2020
Senior IT Technician
The White Horse Federation
03.2018 - 08.2019
Junior IT Support Technician
BCS The Chartered Institute for IT
07.2016 - 03.2018
High School Diploma -
Swindon College
09.2012 - 06.2014
GCSE - Professional
Nova Hreod Academy
09.2007 - 07.2012
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