Peter Angus

To provide clerical &administrative support to the Operations Department for the purposes of corresponding with third party organisations relation to their handling of accounts with Debt Managers. To work as part of a team of Third Party Liaison Officers who report directly to the team manager, but also have the application and confidence to work alone when required.

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• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Maintained excellent attendance record, consistently arriving to work on time.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• To competently correspond with 3rd Parties through multiple communication methods,including email, phone and by letter.
• Identify process and procedure improvements to refine work methods.
• Accurately update customer records.
• Organise and prioritise workloads.

• Inbound call centre dealing with customer enquiries,orders and complaints. Answering calls on behalf of all Ikea stores in the UK.
• Having full inspired based conversations with clients in order to understand underlying current and future business/personal needs and provide appropriate solutions.
• Adhered to company policies, safety procedures and performance standards.

• The face of Ocado, delivering online orders to customers in a predetermined area.
• The focus is very much on customer service and going the extra mile.
• I achieved a 100% on time shipment rate.
• Redirected shipments en route in response to customer requests.
• Maintained accurate stock records, vehicle analysis reports and schedules.
• Established long term customer relationships through prompt servive and courteous service
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Evaluated interactions between associates and customers to assess personnel performance.
• Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
• Answered multi-line phones and used active listening skills to assess client issues and challenges.
• Liaising with Sales Managers and dealerships to reach a satisfactory outcome for the client.