TEMS Investigation and Discovery
Felix Parry Adu
London,UK
Work preference
Summary
Professional with experience in network systems analysis and troubleshooting, possessing strong problem-solving abilities and a robust understanding of network protocols. Quick learner with a commitment to operational efficiency and effective customer service. Proven capability to lead teams and ensure compliance with industry standards.
Overview
1
1
Certification
12
12
years of professional experience
Work history
Site Manager
Roofoods Ltd
London, UK
2024.09 - 2026.06
- Direct daily operations for multi-tenant hub supporting 6 partners and 4 team members, ensuring uninterrupted service delivery and operational continuity.
- Manage stock levels to maintain operational efficiency and reduce downtime through proactive maintenance schedules.
- Foster strong client relationships to secure repeat business opportunities, ensuring project goals are met consistently.
- Implemented ‘One Staff Per Empty Space’ system that contributed to zero critical hygiene non-conformities during quarterly audits while improving overall site cleanliness and compliance
Team Leader (Placement Year)
Roofoods Ltd
London, UK
2023.10 - 2024.08
- Drove performance, compliance and KPI results
- Analysed key metrics and communication of improvement plans to partners
- Communicated effectively with customers regarding delivery updates.
- Improved customer satisfaction through close collaboration with team.
- Resolved over 20 complaints from customers by prioritising their feedback and resolving them instantly to improve customer satisfaction.
Radio Access Network Engineer
Huawei Technologies (GH) S.A Limited
Accra, Ghana
2015.09 - 2022.09
- Led radio access network planning, optimisation, and KPI analysis for MTN Ghana through direct leadership of 60+ field engineers.
- Played pivotal role in major new site integration projects and running modifications.
- Played key role in rural telephony project extending MTN Ghana coverage to more than 300 rural areas.
- Owned end-to-end complaint resolution, driving consistent service recovery for network issues
- Led drive test logs collection and analysis for troubleshooting and network audits, utilising various log types.
- Delivered first half (H1) of 2019 Speedtest Award support using benchmark drives and analysis.
National Service
Huawei Technologies (GH) S.A Limited
Accra, Ghana
2014.08 - 2015.08
- Investigated technical issues and resolved them within defined SLAs quickly.
- Diagnosed faults, managed escalation paths, and resolved complex cases when needed.
- Oversaw triage management for more than 60 high-level complaints as escalation point.
Education
MSc - Computer Science with Year in Industry
York St John University
London, UK Sept 2022 - 2024.12
BSc - Telecommunication Engineering
Kwame Nkrumah University of Science and Technology
Ghana Aug 2010 - 2014.06
West African Senior School Certificate Examination - General Science
Tweneboa Kodua Secondary School
Kumawu, Ghana Oct 2006 - 2009.05
Skills
- 2G/3G/4G Networks
- Network Operations
- Wireless Communication system
- Network troubleshooting
- Client Relationship Management
- Project Management
- Data Analysis
- Team Leadership
Non-Academic interests
Photography and videography, Participating in team sports and fitness activities such as playing football, dancing, exercising, and swimming
Project Experience
Predictive Maintenance in Google’s Cloud Data Centers Using Machine Learning (MSc Dissertation)
- Conducted in-depth analysis of past performance data to implement predictive maintenance strategies, ensuring proactive intervention to minimise infrastructure downtime and enhance operational efficiency.,
- Utilised advanced feature engineering techniques to extract meaningful relationships and patterns from raw data, transforming it into informative features that enhanced the model's ability to detect early signs of equipment malfunction, leveraging Python.
Volunteering
- Involved in raising funds for Special Olympics Ghana athletes towards organised sporting activities.
- Provides technical support to Special Olympics Ghana.
- Honoured guest to the Special Olympics World Summer Games, Abu Dhabi 2019
Accomplishments
- Promoted to Team Leader following successful completion of National Service in recognition of strong performance and leadership potential.
- Awarded the August 2025 Rooward in recognition of exceptional performance across all key company metrics and outstanding commitment to Deliveroo’s values.
Certification
- Foundations of Project Management
Software
AWS
Microsoft Azure
Asana
Huawei Genex Probe and Discovery
Citrix
Interests
Photography and Videography
Health and Fitness
Content Creation and Digital Media
Travelling
Timeline
Site Manager
Roofoods Ltd
2024.09 - 2026.06
Team Leader (Placement Year)
Roofoods Ltd
2023.10 - 2024.08
Radio Access Network Engineer
Huawei Technologies (GH) S.A Limited
2015.09 - 2022.09
National Service
Huawei Technologies (GH) S.A Limited
2014.08 - 2015.08
MSc - Computer Science with Year in Industry
York St John University
Sept 2022 - 2024.12
BSc - Telecommunication Engineering
Kwame Nkrumah University of Science and Technology
Aug 2010 - 2014.06
West African Senior School Certificate Examination - General Science
Tweneboa Kodua Secondary School
Oct 2006 - 2009.05