Summary
Overview
Work history
Education
Skills
Interests
Timeline
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Perry Mountford

Leigh,Essex

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

A Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment.

Overview

21
21
years of professional experience

Work history

Director

P MOUNTFORD HOLDINGS LTD
10.2019 - Current
  • Supervised and developed high-achieving staff, providing orientation, training, support and direction.
  • Managed business operations, financial performance and investments of company.
  • Designed business strategies to obtain short and long-term goals for company.
  • Implemented company policies and legal guidelines.

Regonal Support Manager

Disco Bowl
05.2019 - 11.2019
  • Monitored employee and customer interactions to assess quality of service.
  • Tracked and documented metrics, and evaluated trends.
  • Established and implemented effective training programs to maximise team performance.
  • Prepared schedules that maximised coverage during key hours.
  • Set team goals to define performance and productivity.
  • Tracked team performance to provide feedback and status reports to management.
  • Trained and mentored support staff to provide exceptional customer service and swift resolution.
  • Provided customer feedback to internal teams and developers to improve products and services.
  • Produced daily, weekly and monthly reports to evaluate and improve team productivity.

Complex Manager

MFA / DISCO BOWL Fantasy Park @ The Kursaal
12.2016 - 05.2019
  • Taking on this role was a completely new experience for me having a complex where multiple operations are I find exciting and a step towards my goal of becoming an area manager one day
  • The Complex consists of:
  • 30 lanes of Bowling with 8 of them being a VIP bowling area (great for functions)
  • Soft play
  • Café Bar
  • Function Rooms
  • Laser Extreme
  • Sports Bar and American pool area
  • A diner area to where I had the autonomy to implement my own food menus once I have costed and trained execution to my team
  • Over 60 machines from play nation (games tech)
  • My role was very active, I liked to manage with a hands-on approach ensuring that we are firing on all cylinders so that our guests have a great experience wanting to return and we maximize our revenue
  • I would look at our marketing and make sure that we are pushing all promotions for the next three months and have the following three months in place, carrying out walk about audits for premises and structure cleaning and health and safety
  • Insuring depletion on products is correct on zonal by analyzing reports and looking into any variances or highlighted issues, making sure that all the gaming machines are working and if any faults are found there are reported for the engineer to attend
  • Also making sure that any gambling machines are kept within the correct location as per licensed activity areas
  • As a site performance, my figures year on year are very positive and continued to grow, ensuring that my foundations were in place within my first few months, enabled myself to create a team that strives for sales and enjoys what they do and put the guest at the centre of our operations
  • There is so much more to this role and happy to discuss.
  • Exceeded profitability targets by regularly reviewing and managing individual and team performance.

Catering and Retail Manager

Compass UK
04.2015 - 02.2016
  • My role was slightly different to other roles that I previously had which enabled me to learn about contract catering and looking at service bids to gain client facilities
  • My role consists of overseeing a multi-unit operation insuring that KPIs are met and aiming to drive revenue and reflect a positive essential point ensuring that customer satisfaction is delivered
  • I was accountable for the following outlets:
  • Deli Marche
  • Lifestyle restaurant
  • Education hospitality canteen
  • Vending machines
  • Retail impulse buy sectors
  • Hospitality functions
  • Coaching and developing my teams were a vital part of operations, working closely with the chef to ensure that consumption runs parallel to depleted lines and that revenue was maximized
  • Ensuring profit protection is followed and that we are diligent with health and safety procedures and legal requirements
  • Reviewing trends by having planograms in place with eye catching offers and point of sale pushing impulse buys and raising spend per head, whilst incentivising and rewarding the team
  • Holding huddles and pre-shift briefs to assist in empowering then to up-sell and work more effectively helping drive labor deployment to be effective and save on essential points without jeopardizing customer service.

General Manager EAPC

09.2013 - 11.2014
  • I was responsible for operations, driving sales growth to 27% year on year through great service and quality, implementing seasonal menus and creating events
  • Managing to deliver labor costs alongside food and drink GP's, ensuring that guests enjoy their visit and capturing data to help market and grow site for the future
  • Becoming the place to be and making every one that entered felt welcome, a place that was home from home was so vital to this role that helped drive revenue and spread a positive light on the site.

General Manager

Whitbread PLC
09.2012 - 07.2013
  • I was headhunted to join Whitbread to which my family and I decided to relocate, and I was pleased to be able to gain new skills by also having a 20 room Premier Inn located on site
  • I found Whitbread to be very motivated with Mystery Dinner Feedback to which happened at any time during the month and whist I operated the site we were receiving over 95% on each visit and ensured that all KPIs were met, and my green card was followed and completed
  • I found them to have a very robust system that worked very well but very robotic in the way the business operates.

General Manager

PCDG
02.2012 - 09.2012
  • I joined M&B as I found their premium concept to be like the Anchor and being a large company, I found job security and career development I become a GM for a signature site that hosted many celebrities' whist supporting other units that had been requested by my area manager
  • I built on the existing Sunday trade introducing live entertainments and canapés within the bar operations, offering several different event packages which help build on coffee mornings and off-peak times whilst implementing ladies at lunch activities
  • During my time gap between The Anchor and M&B, I was hired as a GM for Outback Steakhouse but within a week the company was liquidated to which I was none the wiser, by chance I became a freelance consultant looking at sites for an independent landlord in the pub and restaurant sector
  • I felt this was the right time to progress and further my skills by creating my own part time business
  • We decided to leave the couple position due to family commitments and the birth of our daughter.

The Anchor Hullbridge
04.2010 - 10.2011
  • My partner and I decided it was time to leave Outback Steakhouse to take on a site of our own
  • We were hired during the renovation stage and had input from the start
  • Complete control on hiring and training, implementing all restaurant and bar procedures and marketing to get the site ready to open
  • Approaching HR aspects, risk assessments ensure that we were diligent within our daily operations and drive a great team to exceed targets set and really become known by all for our accomplishments
  • This was one of my career highlights (www.theanchorhullbridge.co.uk)

KITCHEN MANAGER / TRAINER

Outback Steakhouse
06.2002 - 03.2010
  • This is where my passion for the food industry began
  • I started in the kitchens, worked my way up to Kitchen Manager within in a short period and was selected from the USA international trainers to open new sites for the UK
  • This was a fantastic achievement to deliver a unique concept and be part of a family that enjoyed breaking records and competing against other units in measure success though our KPIs and keeping the competition alive.
  • Oversaw food preparation and monitored safety protocols.
  • Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
  • Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
  • Motivated staff to perform at peak efficiency and quality.

Education

badged.Anti-TerrorismLicensed Retail Operation'sBIIAB Level 2 license in RetailingBIIAB Level 2 Personal License HolderLevel 2 In house operationsFirst Aid Level 2Managing Health and Safety COSHH & HACCPInfection ControlCode of Business ConductSafeguardingLevel 2 Food hygiene Level 3 Health and Safety First ID and AED training / pool side also -

Skills

  • Business development
  • Recruiting and hiring
  • Daily operations
  • Operations management
  • Project budgeting
  • Staff development
  • Rules and regulations
  • Financial management
  • Employee management

Interests

I enjoy spending time with my family and experiencing new and dynamic things, being spontaneous you never know what's going to happen next.

I love to cook creating different signature dishes and seeing others reactions.

Taking walks with my dog and finding time to unwind and gathers thoughts to recharge.


Timeline

Director

P MOUNTFORD HOLDINGS LTD
10.2019 - Current

Regonal Support Manager

Disco Bowl
05.2019 - 11.2019

Complex Manager

MFA / DISCO BOWL Fantasy Park @ The Kursaal
12.2016 - 05.2019

Catering and Retail Manager

Compass UK
04.2015 - 02.2016

General Manager EAPC

09.2013 - 11.2014

General Manager

Whitbread PLC
09.2012 - 07.2013

General Manager

PCDG
02.2012 - 09.2012

The Anchor Hullbridge
04.2010 - 10.2011

KITCHEN MANAGER / TRAINER

Outback Steakhouse
06.2002 - 03.2010

badged.Anti-TerrorismLicensed Retail Operation'sBIIAB Level 2 license in RetailingBIIAB Level 2 Personal License HolderLevel 2 In house operationsFirst Aid Level 2Managing Health and Safety COSHH & HACCPInfection ControlCode of Business ConductSafeguardingLevel 2 Food hygiene Level 3 Health and Safety First ID and AED training / pool side also -

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