Periklis Ntetsikas
Manchester
Summary
Results-oriented Gaming Compliance Analyst with hands-on experience in supplier integrations, game onboarding and approvals as well as technical compliance across multiple regulated jurisdictions. Proven track record in coordinating with testing labs, certification bodies and internal product/tech teams to ensure smooth certification workflows and regulatory approvals. Highly adaptable, detail-focused and effective communicator with strong cross-functional collaboration skills within the iGaming industry.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Compliance Analyst (Gaming)
bet365
Manchester
2023.11 - Current
- Leading supplier integrations and game onboarding processes across multiple regulated markets (Spain, Denmark, Netherlands, Italy, Greece, Sweden, BAC, BAP, Peru, Ontario, New Jersey)
- Managing technical compliance workflows, ensuring games and platforms meet jurisdictional certification requirements.
- Acting as liaison between internal teams (Product, Tech, Legal) and external stakeholders (suppliers, test labs, certification bodies)
- Coordinating the submission of games to accredited testing labs and following up on test reports, issue remediation and final certification delivery.
- Reviewing supplier documentation, cert packages and jurisdictional matrices to validate regulatory compliance.
- Supporting internal audits, compliance reporting and timely implementation of action plans.
- Drafting internal compliance reports and supporting market expansion efforts through structured regulatory input.
- Interfacing with regulatory bodies as necessary.
Customer Support Induction Team Leader
bet365
Stoke-on-Trent
2022.10 - 2023.10
- Ensuring the new starters are inducted and trained in line with agreed training plans and models. Successfully signed-off more than 120 new employees to the main operation.
- Conducting regular coaching, review and feedback sessions to ensure of Instructors' performance in order to allow them to coach new starters to an agreed operational sign off criteria. Managed successfully over 15 instructors with a goal to develop their skillset and achieve promotions.
- Supporting the Management and Supervisor team in contributing to the overall success of the Induction Department.
Customer Support Induction Instructor
bet365
Stoke-on-Trent
2021.09 - 2022.09
- Providing on the job training to new starters in line with the departmental trackers. Assisted over 100 new employees during the early stages of their career at bet365.
- Conducting regular live observations in order to Identify strengths and development areas and to provide positive and constructive feedback.
- Acting as a role model for the trainees and supporting the bet365 policies and procedures.
Customer Account Advisor, Greek Department
bet365
Stoke-on-Trent
2020.03 - 2021.08
- Providing support to our customer base via Live Chat, Telephone and Email.
- Reviewing and escalating customer queries to superiors when required.
- Liaising with other internal teams to review queries regarding several topics including payments, technical issues, verification and betting queries.
Bartender/Waiter/Cashier
Tourism/Food & Beverage Industry
Greece
2013.05 - 2019.12
- I worked in the tourism and food and beverage industry for over six years, in full-time, part-time or seasonal jobs.
National Military Service
Hellenic Army
Greece
2018.03 - 2018.12
Education
Bachelor of Arts - Political Science
University of Crete
Greece 2013.09 - 2017.12
Skills
- Excellent communication skills
- Supplier Integrations
- Game Certification
- Regulatory Compliance
- Jira, Confluence
- Technical Documentation Review
- Staff education and training
- Professional business writing
- Decision-Making
- Self-Motivated
- Microsoft Office expertise
- Attention to Detail
Languages
English
Fluent
Greek
Native
French
Intermediate
Timeline
Compliance Analyst (Gaming)
bet365
2023.11 - Current
Customer Support Induction Team Leader
bet365
2022.10 - 2023.10
Customer Support Induction Instructor
bet365
2021.09 - 2022.09
Customer Account Advisor, Greek Department
bet365
2020.03 - 2021.08
National Military Service
Hellenic Army
2018.03 - 2018.12
Bachelor of Arts - Political Science
University of Crete
2013.09 - 2017.12
Bartender/Waiter/Cashier
Tourism/Food & Beverage Industry
2013.05 - 2019.12