Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Periklis Ntetsikas

Manchester

Summary

Results-oriented Gaming Compliance Analyst with hands-on experience in supplier integrations, game onboarding and approvals as well as technical compliance across multiple regulated jurisdictions. Proven track record in coordinating with testing labs, certification bodies and internal product/tech teams to ensure smooth certification workflows and regulatory approvals. Highly adaptable, detail-focused and effective communicator with strong cross-functional collaboration skills within the iGaming industry.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work history

Compliance Analyst (Gaming)

bet365
Manchester
11.2023 - Current
  • Leading supplier integrations and game onboarding processes across multiple regulated markets (Spain, Denmark, Netherlands, Italy, Greece, Sweden, BAC, BAP, Peru, Ontario, New Jersey)
  • Managing technical compliance workflows, ensuring games and platforms meet jurisdictional certification requirements.
  • Acting as liaison between internal teams (Product, Tech, Legal) and external stakeholders (suppliers, test labs, certification bodies)
  • Coordinating the submission of games to accredited testing labs and following up on test reports, issue remediation and final certification delivery.
  • Reviewing supplier documentation, cert packages and jurisdictional matrices to validate regulatory compliance.
  • Supporting internal audits, compliance reporting and timely implementation of action plans.
  • Drafting internal compliance reports and supporting market expansion efforts through structured regulatory input.
  • Interfacing with regulatory bodies as necessary.

Customer Support Induction Team Leader

bet365
Stoke-on-Trent
10.2022 - 10.2023
  • Ensuring the new starters are inducted and trained in line with agreed training plans and models. Successfully signed-off more than 120 new employees to the main operation.
  • Conducting regular coaching, review and feedback sessions to ensure of Instructors' performance in order to allow them to coach new starters to an agreed operational sign off criteria. Managed successfully over 15 instructors with a goal to develop their skillset and achieve promotions.
  • Supporting the Management and Supervisor team in contributing to the overall success of the Induction Department.

Customer Support Induction Instructor

bet365
Stoke-on-Trent
09.2021 - 09.2022
  • Providing on the job training to new starters in line with the departmental trackers. Assisted over 100 new employees during the early stages of their career at bet365.
  • Conducting regular live observations in order to Identify strengths and development areas and to provide positive and constructive feedback.
  • Acting as a role model for the trainees and supporting the bet365 policies and procedures.

Customer Account Advisor, Greek Department

bet365
Stoke-on-Trent
03.2020 - 08.2021
  • Providing support to our customer base via Live Chat, Telephone and Email.
  • Reviewing and escalating customer queries to superiors when required.
  • Liaising with other internal teams to review queries regarding several topics including payments, technical issues, verification and betting queries.

Bartender/Waiter/Cashier

Tourism/Food & Beverage Industry
Greece
05.2013 - 12.2019
  • I worked in the tourism and food and beverage industry for over six years, in full-time, part-time or seasonal jobs.

National Military Service

Hellenic Army
Greece
03.2018 - 12.2018

Education

Bachelor of Arts - Political Science

University of Crete
Greece
09.2013 - 12.2017

Skills

  • Excellent communication skills
  • Supplier Integrations
  • Game Certification
  • Regulatory Compliance
  • Jira, Confluence
  • Technical Documentation Review
  • Staff education and training
  • Professional business writing
  • Decision-Making
  • Self-Motivated
  • Microsoft Office expertise
  • Attention to Detail

Languages

English
Fluent
Greek
Native
French
Intermediate

Timeline

Compliance Analyst (Gaming)

bet365
11.2023 - Current

Customer Support Induction Team Leader

bet365
10.2022 - 10.2023

Customer Support Induction Instructor

bet365
09.2021 - 09.2022

Customer Account Advisor, Greek Department

bet365
03.2020 - 08.2021

National Military Service

Hellenic Army
03.2018 - 12.2018

Bachelor of Arts - Political Science

University of Crete
09.2013 - 12.2017

Bartender/Waiter/Cashier

Tourism/Food & Beverage Industry
05.2013 - 12.2019

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Periklis Ntetsikas