Perfect Moyo
Milton Keynes,United Kingdom
Summary
Friendly Waitress with knack for creating memorable dining experiences. Boosted customer satisfaction by delivering attentive service and anticipating guest needs. Known for maintaining calm and professional demeanour during busy shifts, ensuring smooth operations.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Offering strong customer service and communication skills with background in retail and volunteer work. Knowledgeable about multitasking in fast-paced environments and collaborating well within team. Ready to use and develop problem-solving, time management, and interpersonal skills in waitress role.
Adaptable professional with strong work ethic and keen desire to excel in hospitality. Possess excellent communication and problem-solving skills, along with friendly and approachable demeanour. Aiming to create memorable dining experiences and contribute positively to team.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work history
Live in career
European Nursing Care Group
Welwyn Garden City , Hedfordshire
01 2025 - Current
- Enhanced client's comfort by providing personal care and assistance.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Laundered and repaired client clothing and linen.
- Submitted reports to manager regarding client condition updates.
- Partnered with supervisors and social services team to help coordinate quality care.
- Read aloud to clients, offering mental stimulation and social companionship.
- Administered medication with rigorous planning and recordkeeping.
- Safely transported and accompanied clients to appointments and activities.
- Supported emotional well-being through empathetic interactions.
- Assisted clients with daily household cleaning, laundry and food preparation.
- Handled chemicals and waste in line with COSHH regulations.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Processed invoices and payment runs with complete accuracy.
- Monitored and updated stock levels and inventory databases.
- Consistently arrived at work on time and ready to start immediately.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Completed customer orders with speed and accuracy.
Office administrator
Tss.technicalsolutions.
South Africa , Johannesburg
01 2024 - 06 2024
- Fostered a positive work environment with clear communication skills.
- Coordinated meetings and appointments, ensuring effective time management.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Managed daily scheduling to facilitate organised operations.
- Processed invoices and financial data with strong eye for detail.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Resolved customer queries promptly for improved client satisfaction.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Processed invoices and purchase orders with high attention to detail.
- Prepared reports meticulously for accurate record-keeping purposes.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Organised travel arrangements, facilitating stress-free business trips for staff members.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
Health care assistant
Westview nursing home.
South Africa. , Johannesburg
2024.06 - 2024.11
- Kept patient environments clean and neat following optimum hygiene standards.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Delivered services to customer locations within target timeframes.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Provided attentive first-hand care, comfort and safety to patients.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Maintained up-to-date patient records to enable care continuity between support providers.
Waitress/ bartender/ supervisor/ chef
Protea hotel by Marriott Midrand
Johannesburg
01 2009 - 01 2023
- Collaborating with kitchen staff, deliver menus Provide excellent customer service
- Followed health and hygiene standards when handling food and cleaning restaurants
- Provided friendly, courteous service, maximising positive customer satisfaction ratings
- Communicated with patrons to promote friendly rapport and address grievances
- Inspected completed work and stations to verify conformance with standards
- Tracked ingredient use and portioning, identifying opportunities to reduce costs and improve profitability
- Monitored line work processes to ensure consistency in quality, quantity
- Maintained clean, organised working areas to create positive, productive environments with minimal risk
- Utilised professional communication skills to resolve customer complaints.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Improved customer satisfaction by providing efficient and friendly service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Informed kitchen staff regarding special order requirements.
- Received complaints and offered remedial action to help improve customer experiences.
Education
Care certificate. - Health Care Management
Careskills Academy
Elderly care certificate - First Aid and CPR, Special needs course for child and adult Care, Advanced Au Pair and Night Nursing course, Early Childhood Development
Chilton training
JohannesburgData capture certificate - Computer lessons
Quest college
South Africa 09.2024
Nursing Auxiliary Certificate - undefined
Lilitha College of Nursing
2014.01 - 2015.04
CTH Level 5 Advanced Diploma - hotel and catering
University of Johannesburg and Protea hotels
Johannesburg 2009.01 - 2013.04
MATRIC Certificate - 7 Subjects
Sekano – ntoane Secondary School
2008.01 - 2008.05
Skills
- Reservation software proficiency
- Service prioritization
- Customer feedback handling
- Quality checking
- Front-Of-House (FOH) procedures
- Verbal communication
- Allergen awareness
- Suggestive selling
- Barista experience
- Patience and composure
- Highly responsible and reliable
- Time-management
- Food service
- Beverage preparation knowledge
- Table setting standards
- Point of sale system operation
- Beverage upselling
- Resilience under pressure
- Seasonal special recommendations
- Active listening
- Order processing
- Positive attitude
- Food and beverage service
- POS system operation
- Extensive spirits knowledge
- Product knowledge
- Spirits, wine and food service
- Computer literacy
- Opening and closing procedures
- Customer billing operations
- Cash handling accuracy
- First-aid certified
Personal Information
- Mr. V Sibanda, Protea Hotel Manager, 002711 318 9179
- victor.sibanda@marriott.com
- Mrs. J Golding, Matron at Westview lodge Old age home, 002711 462 8231
- nurse@westviewlodge.co.za
- Mr. James Sibbs.( founder of Tss. Tech )
- tss.technicalsolutions@gmail.com, 002783778652
Personal Information
Title: waitress. Bartender, supervisor and chef.
Health Care Assistant/Support Worker
Timeline
Health care assistant
Westview nursing home.
2024.06 - 2024.11
Nursing Auxiliary Certificate - undefined
Lilitha College of Nursing
2014.01 - 2015.04
CTH Level 5 Advanced Diploma - hotel and catering
University of Johannesburg and Protea hotels
2009.01 - 2013.04
MATRIC Certificate - 7 Subjects
Sekano – ntoane Secondary School
2008.01 - 2008.05
Live in career
European Nursing Care Group
01 2025 - Current
Office administrator
Tss.technicalsolutions.
01 2024 - 06 2024
Waitress/ bartender/ supervisor/ chef
Protea hotel by Marriott Midrand
01 2009 - 01 2023
Care certificate. - Health Care Management
Careskills Academy
Elderly care certificate - First Aid and CPR, Special needs course for child and adult Care, Advanced Au Pair and Night Nursing course, Early Childhood Development
Chilton training
Data capture certificate - Computer lessons
Quest college