Penny Shepherd
Southampton,UK
Summary
University of Southampton graduate, specialising in Philosophy and Sociology. Proven experience in administrative support, customer service, social media and team collaboration. Proficient in communication and organisation, excelling in both autonomous and team settings with adaptability, resilience, and a flair for imaginitive solutions to meet deadlines and achieve targets. Eager to contribute to a forward-thinking team in a graduate role to leverage skills and pursue professional growth.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Student Recruitment Enquiries Advisor
University of Southampton
06.2024 - 08.2025
- Accuratly maintained a Central Relationship Management (CRM) system, as well as methods and procedures to process and respond to enquiries. Recorded all customer interactions in detailed data entry into the CRM.
- Delivered high-quality and professional information and appropriate advice to prospective students using a range of media.
- Ensured effective liason and communication with colleagues in faculties, Professional Services and other University groups.
Admissions Co-ordinator
University of Southampton
12.2024 - 05.2025
- Efficiently and accurately reviewed applications at taught postgraduate level against the relevant programme selection criteria
- Applied a good working knowledge of University policies and procedures, to make, record and communicate admission and other decisions.
- Responded accurately in a timely manner to enquiries from applicants and their supporters and from other internal and external stakeholders
- Contacted applicants to obtain necessary information to inform the admissions or other decisions on their application
Business administrative and social media assistant
Chrovies
06.2023 - 06.2024
- Enhanced client relations by providing personalised support to high-profile clients, resulting in increased client satisfaction.
- Streamlined calendar management and email communication for senior staff, ensuring efficient scheduling.
- Boosted social media engagement by creating and managing content, leading to a 30% increase in followers and interactions.
Education
Bachelor of Arts - Philosophy and Sociology
University of Southampton
09.2019 - 07.2024
Access to Higher Education Diploma - Social Sciences
City College Southampton
09.2018 - 09.2019
Skills
- Microsoft Office Suite
- Interpersonal skills
- Organisational skills
- Research skills
- Ability to work under pressure
- Analytical thinking
- Data analysis
- Attention to detail
- Stakeholder management
- Social media management
- Networking
- Cultural awareness
Certification
- Equality and Diversity
- Water, Road and Fire safety
- Digital Marketing
- PADI Advanced Open Water Diving Qualification
Timeline
Admissions Co-ordinator
University of Southampton
12.2024 - 05.2025
Student Recruitment Enquiries Advisor
University of Southampton
06.2024 - 08.2025
Business administrative and social media assistant
Chrovies
06.2023 - 06.2024
Bachelor of Arts - Philosophy and Sociology
University of Southampton
09.2019 - 07.2024
Access to Higher Education Diploma - Social Sciences
City College Southampton
09.2018 - 09.2019
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