Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Penny McEwan

Melton Mowbray,Leicestershire

Summary

Dedicated professional with strong communication skills and a proven track record in team collaboration. Known for reliability and punctuality, excelling in multitasking and delivering exceptional customer service. Committed to leveraging these skills to enhance organisational success and customer satisfaction.

Overview

23
23
years of professional experience
1989
1989
years of post-secondary education

Work history

Small business owner

McBaileys LTD
Stathern, Leicestershire
06.2023 - Current
  • Led team meetings for improved communication.
  • Managed daily operations for smooth functioning of the business.
  • Devised pricing policies that attracted a wider customer base.
  • Sourced products from reliable vendors, maintained product quality standards.
  • Manage financial accounts.
  • Established positive relationships with clients through exceptional service delivery.
  • Collaborated with local businesses for mutually beneficial partnerships.
  • Promoted company products and services on social media to increase brand awareness.

Office manager

HB Services
Stathern, Leicestershire
11.2016 - 06.2023
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • Streamlined invoice processing procedures for smoother financial operations.
  • Updated office policies to reflect changing business needs and regulations.
  • Improved office efficiency by streamlining administrative procedures.
  • Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
  • Managed supplier relationships to secure best pricing and service delivery.
  • Handled incoming correspondence, resulting in timely responses and decision-making.
  • Organised staff holiday schedules without disrupting workflow continuity.
  • Maintained company records in compliance with legal requirements.
  • Implemented new filing systems, improving data retrieval efficiency.
  • Administered payroll system efficiently, avoiding errors or delays in payment cycle.
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.

Senior quality care coordinator

Medacs health care
Blaby, Leicestershire
11.2012 - 11.2016
  • Conducted regular risk assessments, minimising potential workplace hazards.
  • Maintained detailed records to ensure accurate documentation.
  • Advocated for patients, safeguarding rights and dignity.
  • Collaborated with healthcare professionals to formulate comprehensive treatment plans.
  • Cultivated relationships with multidisciplinary teams to enhance patient care.
  • Liaised with families, providing updates on patient progress.
  • Monitored patient conditions and adjusted care plans as necessary.
  • Facilitated training sessions to improve staff competence.

Senior carer

Scalford court care home
Melton Mowbray, Leicestershire
05.2008 - 11.2012
  • Administered medications accurately according to doctor's orders, ensuring compliance with guidelines.
  • Monitored vital signs regularly to detect health issues early.
  • Developed personalised care plans in collaboration with healthcare professionals.
  • Assisted residents with daily activities to promote independence and quality of life.
  • Maintained cleanliness of residents' quarters to create a healthy environment.
  • Facilitated communication between family members and healthcare staff regarding residents' progress.
  • Managed emergencies swiftly to minimise risks to residents' wellbeing.
  • Provided compassionate care, prioritising comfort and safety of elderly residents.

Public house manager

Marstons brewery
Melton Mowbray, Leicestershire
02.2003 - 03.2008
  • Ensured financial integrity by overseeing daily cash handling procedures.
  • Enhanced customer satisfaction through prompt and professional service delivery.
  • Maintained pub ambiance with regular cleaning and maintenance tasks.
  • Managed staff rosters to optimise workforce efficiency.
  • Facilitated effective communication by conducting regular team meetings.
  • Monitored stock control, minimising wastage and maximising profit margins.
  • Collaborated with kitchen staff to ensure timely food service.
  • Adhered to licensing laws and ensured legal compliance for smooth operations.

Education

GCSEs - English, Maths, Home economics, Rural science, Humanities

King Edward Viii
Melton Mowbray, Leicestershire

NVQ Level 2 - Adult social care

Leicester College
Leicester

NVQ Level 3 - Adult social care

Leicester college
Leicester

Certificate of Higher Education - Trainer in adult social care and Moving and handling

Medacs Health care
Leicester

Skills

Communication skills

Team collaboration

Reliability and punctuality

Multitasking abilities

Customer service expertise

Affiliations

reading

exploring

walking

socialising

Timeline

Small business owner

McBaileys LTD
06.2023 - Current

Office manager

HB Services
11.2016 - 06.2023

Senior quality care coordinator

Medacs health care
11.2012 - 11.2016

Senior carer

Scalford court care home
05.2008 - 11.2012

Public house manager

Marstons brewery
02.2003 - 03.2008

GCSEs - English, Maths, Home economics, Rural science, Humanities

King Edward Viii

NVQ Level 2 - Adult social care

Leicester College

NVQ Level 3 - Adult social care

Leicester college

Certificate of Higher Education - Trainer in adult social care and Moving and handling

Medacs Health care

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