Penny Gaunt

• Crafts bespoke celebration cakes to customers requirements and expectations.
• Provide excellent customer relationships through effective communication and service delivery.
• Maintained high standards of food hygiene and health and safety at all times.
• Remained knowledgeable in HACCP standards for safe, secure working environments.
• Achieved high standard of cleanliness and regular maintenance tasks. (painting, changing light bulbs/plugs, shelving)
• Improved efficiency and productivity by acquiring new skills.
• Checking alarms, securing buildings.
• Used Microsoft Word and software tools to prepare documents, and professional communications.

• Managed a team of 12 employee and enhanced performance through training
• Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
• Ensured customers experienced outstanding service through positive engagement
• Used Microsoft Word and software tools to prepare rotas, documents, and professional communications
• Maintained compliance with health and safety standards for secure workplace
• Maintained high standards of cleanliness within restaurant premises, Vacuumed carpeted areas and mopped hard floors. Cleaned surfaces to preserve professional standards and minimise infection risks.
• Assisted in fire drills to promote awareness amongst staff members.
• Secured buildings each day.

• Promoted a positive image of the hotel through high standard cleaning services.
• Prepare rooms for guest arrivals.
• Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.
• Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
• Upheld hotel's privacy policies whilst entering guest rooms for cleaning duties.
• Used eco-friendly products to maintain a safe, chemical-free environment.
• Correctly used colour-coded equipment.
• Worked quickly to complete cleaning within allotted timeframes.

• Supervise hotel staff. deliver team training sessions, enhancing team competencies and service standards.
• Premises key holder, opening and securing building at start and end of day, alarm setting and fire marshal.
• Assist in daily operations, prepare staff rotas ensuring smooth running of hotel and bar. Completed accurate end-of-day financial routines daily takings.
• Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, responding to email and social media enquiries.
• Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
• Maintained compliance with health and safety regulations within the premises to ensure staff and customer wellbeing.

• Supported development of appropriate resources, working with teachers to guarantee provision met learning needs. Prepared necessary equipment and technology ahead of class
• Prepared visual aids, equipment and classroom displays for daily lessons.
• Running interventions
• Maintained child safety, security and good behaviour during classroom and outdoor activities.
• Assisted teacher with using support equipment and computers during lessons.
• Supervised pupils during lunchtimes and educational visits.
• Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
• Set out equipment for physical education lessons. Moved furniture around for different events in the school.

• Engaged guests with warm conversation while preparing quality beverages
• Followed food safety and hygiene requirements & adhered to health and safety regulations.
• Performed end-of-day clean up and restocked bar
• Processed customer transactions and handled payments efficiently
• Maintained high standards of cleanliness and hygiene by thorough daily dusting, hoovering washing floors and other cleaning duties.

I worked part time on the operating theatres ward within the hospital.

My daily tasks were:

• Clean down operating room after use and sanitise with in company policies.
• Sanitised communal touchpoints for optimum worker and visitor health and wellness.
• Kept assigned areas free from debris to prevent safety incidents.
• Reported signs of damage by following set procedure.
• Managed stock levels for cleaning materials to meet operational demand.
• Maintained patient comfort with regular room cleanings.
• Maintained strict hygiene standards to keep premises in compliance with regulations at all times. Provided infection control with appropriate use of disinfectants.
• Prepared, handled and disposed of cleaning chemicals and disinfectants following safety procedures.
• Washed floors, walls and work surfaces using appropriate tools and methods.