Pelumi Aderounmu
Customer Service Advisor
Glasgow
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor
Cancer Research UK
01.2025 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Assistant
Huawei Technologies Co., Ltd
12.2021 - 01.2024
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
Administrative Assistant
Omnicom Solution Limited
07.2020 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Education
Master of Science - IT Management
Sheffield Hallam University
Shedfield, United Kingdom 04.2001 -
Bachelor of Science - Electrical/Electronic Engineering
Federal University of Agriculture, Abeokuta
Nigeria 04.2001 -
Skills
Call center operations
Customer service excellence
Complaint handling
Customer relations
Schedule management
Customer relationship management (CRM)
Complaint resolution
Data entry
Administrative support
Filing
Proficient in Microsoft Office Suite
Timeline
Customer Service Advisor
Cancer Research UK
01.2025 - Current
Customer Service Assistant
Huawei Technologies Co., Ltd
12.2021 - 01.2024
Administrative Assistant
Omnicom Solution Limited
07.2020 - 12.2021
Master of Science - IT Management
Sheffield Hallam University
04.2001 -
Bachelor of Science - Electrical/Electronic Engineering
Federal University of Agriculture, Abeokuta
04.2001 -
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