Pellino ROBERTO
Luton ,Bedfordshire
Summary
Dedicated and highly skilled professional with extensive expertise in customer service excellence, time-management, and emergency response readiness. Proficient in map reading, journey and route planning, and local area knowledge to ensure delivery accuracy and efficiency. Adept at vehicle inspection, defect reporting, and adherence to UK and EU driving regulations. Committed to safety consciousness, temperature-controlled deliveries, and maintaining detailed mileage logs. Holds a full UK driving licence with a strong understanding of traffic laws. Career goal: To leverage comprehensive skills in a challenging role that prioritises safety and customer satisfaction.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Delivery driver
Effegi Service SRL
Pescara Italy
02.2024 - 01.2025
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Provided excellent customer service, enhancing company reputation.
- Accepted and organised work requests using company app.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Completed emergency deliveries successfully despite challenging conditions.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Handled fragile items carefully, resulting in zero damage complaints.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Safely loaded and unloaded packages with zero material damage.
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Reduced fuel costs with efficient route planning.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Drove van for timely delivery of parcels and mail following government standards.
Warehouse Operator
BRT DPD Group
Pescara
01.2023 - 01.2024
- Responsible for receiving goods inside the warehouse
- Maker of a everyday stock list and checking the goods received
- Loading and Unloading tracks on a daily basis
- Performed tagging and labelling of warehouse inventory.
- Adhered to best practices regarding warehouse storage to facilitate effective inventory management.
- Recorded number and quality of products, taking appropriate action of defective items.
- Followed all health and safety guidelines, contributing to a safe workplace environment.
Pizza Chef
Pizzeria Lello
Pescara
07.2022 - 01.2023
- Making sure pizza dough is made up correctly following company recipes
- Having the toppings for the pizza freshly made every day
- Keeping the kitchen clean up to standards following company guidelines
- Completing Orders lists daily and make sure the right amount of ingredients are in store
- Training and motivating team members to improve their skills and abilities as pizza Chefs
Senior Souse Chef
Center Parcs Woburn Forest
Woburn
02.2018 - 06.2022
- Ensuring orders are placed regularly and the right amount of stock ordered to reduce wastage and guarantee the freshness and quality of the dishes
- Responsible for creating the rotas, overseeing the busiest days in order to ensure the correct number of chefs on shift, making sure contracted hours are respected and authorising annual leave when requested respecting the business needs
- Responsible for stock count in absence of the head chef, usually taken every 4 weeks in order to identify major stock losses or crossovers
- Ensuring all the kitchen paperwork are completed daily followed by proper checks
- Professional interviewing skills, reading and dissecting piece by piece the application forms, writing down possible questions and following the company standard question and forms during the interview process
Chef de Partie
SSP Uk
04.2016 - 02.2018
- Company Overview: Center Parcs Woburn Forest, Sharing House SSP UK
- Assisting the Head Chef and the Sous Chef with assigned daily tasks
- Helping in all sections of the kitchen, giving new ideas on how to improve service speed and quality of the product served
- Responsible for the unit and team members in absence of the Senior Chefs
- Maintaining high cleaning standards of the unit by ensuring cleaning check lists are completed on a daily basis
- Able to train the new team members ensuring training courses are completed offering support where and when needed
- Center Parcs Woburn Forest, Sharing House SSP UK
Grill Chef
Ed's Easy Diner
Luton
06.2015 - 04.2016
- Company Overview: The Mall Shopping Centre Luton, United Kingdoms
- Dedicate time to continuously improving abilities and product knowledge
- Prepare food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Maintain smooth and timely operations in preparation and delivery of meals and kitchen sanitation
- Positively engage with customers, offering menu and allergy information, providing suggestions and showing genuine appreciation for their business
- The Mall Shopping Centre Luton, United Kingdoms
Junior Chef de Partie
Stonegate Pub Company
Luton
05.2013 - 05.2015
- Company Overview: Red Lion Hotel Luton, United Kingdoms
- Maintained a skilled kitchen staff by properly coaching, counselling employees
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils
- Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work
- Led shifts while personally preparing food items and executing requests based on required specifications
- Red Lion Hotel Luton, United Kingdoms
Delivery Driver
AB Edil Service Srl
Pescara
10.2011 - 04.2013
- Completed on-time deliveries by choosing the best and most efficient routes
- Recorded each delivery using the proper paperwork before leaving the warehouse
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors
- Completed and submitted all necessary logs and paperwork on a daily basis
Telephone Technician
CIET LTD
Pescara
10.2008 - 09.2011
- Answered product questions with up-to-date knowledge of technology and equipment
- Developed a reputation as an efficient provider
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Learned, referenced and applied product information to ensure excellent customer service delivery
Education
Diploma -
Iri School College
09.2003 - 06.2008
Telephone Technician - undefined
CIET LTD
10.2008 - 09.2011
A-Levels -
High School Diploma
Pescara , Italy Skills
- Customer service excellence
- Map reading
- Loading and unloading assistance
- Time-management
- Emergency response readiness
- Order verification
- Mileage log maintenance
- Vehicle inspection
- Product knowledge
- Journey and route planning
- Safety consciousness
- Vehicle fuelling
- Cash handling
- Traffic laws knowledge
- Delivery accuracy
- Initiative taking
- Local area knowledge
- Decision making
- Temperature-Controlled deliveries
- Vehicle defect reporting
- Full UK driving licence
- UK and EU driving regulations
Languages
English
Italian
Spanish
Personal Information
- Date of birth: 09/17/89
- Marital status: Single
Custom
True
Affiliations
- Gym Training
- Guitar Playing
- Books reading
Timeline
Delivery driver
Effegi Service SRL
02.2024 - 01.2025
Warehouse Operator
BRT DPD Group
01.2023 - 01.2024
Pizza Chef
Pizzeria Lello
07.2022 - 01.2023
Senior Souse Chef
Center Parcs Woburn Forest
02.2018 - 06.2022
Chef de Partie
SSP Uk
04.2016 - 02.2018
Grill Chef
Ed's Easy Diner
06.2015 - 04.2016
Junior Chef de Partie
Stonegate Pub Company
05.2013 - 05.2015
Delivery Driver
AB Edil Service Srl
10.2011 - 04.2013
Telephone Technician
CIET LTD
10.2008 - 09.2011
Telephone Technician - undefined
CIET LTD
10.2008 - 09.2011
Diploma -
Iri School College
09.2003 - 06.2008
A-Levels -
High School Diploma
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