Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Peeyush Sheela Manikantan

London,Croydon,

Summary

Results-focused Technology Analyst with attention to detail and strong follow-through on systems projects with 4+ years of experience . With a strong commitment to excellence, I have consistently achieved and exceeded performance targets by providing excellent customer service and resolving technical issues proficiently. Continuously improving and optimising systems for increased efficiency, improved functionality and usability. Expertly matches user requirements and aligns systems with specifications.Committed to enhancing skills and knowledge in IT field.

Overview

10
10
years of professional experience

Work History

Technology Analyst

AtkinsRealis
06.2021 - Current
  • Diagnose and resolve complex software and hardware issues, optimising system performance and minimising downtime
  • Seamlessly integrate disparate systems, bridging communication gaps and aligning the needs of diverse teams
  • Server Management
  • Managing Active directory users
  • Drive and implement critical system upgrades, ensuring smooth transitions and enhanced functionality
  • Develop and implement practical solutions to optimise quality control processes and maximise efficiency
  • Expertly install and test software, guaranteeing optimal performance and adherence to quality standards.
  • Proactively provide technical advice and training, empowering colleagues and fostering a culture of continuous learning
  • Researching up-to-date information related technology and implementing IT systems, getting feedback from users for continuous improvement

CALL ADVISOR

NHS TEST&TRACE
05.2020 - 04.2021
  • Perform initial public health risk assessment of COVID-19 cases identified for contact tracing in line with the contact tracing and management protocol
  • Provide advice to cases, contacts as directed by protocols/procedures/guidance
  • Track and support patients during their treatment to ensure that they achieve specific treatment milestones.
  • Produce and contribute to the production of accurate reports, as required

Sales Assistant

Currys PC World
05.2018 - 01.2020
  • I educated customers with my knowledge of the products and services offered, thus advancing my communication skills.
  • Presenting solutions to customers with queries in an efficient manner.
  • Communicating with the team leader/manager on a regular basis in order to understand and achieve daily targets.
  • Operated tills and served customers in the fast-paced environment
  • Executing credit check for customers doing finance
  • Dealt with customer issue ensuring that the customers never felt helpless and were always tended to whenever be needed
  • Sold various computing products by explaining unique features and educating customers on proper application or usage.

Administrative Support / Website Designer

BME Forum Company | Voluntary Summer Work Experience
06.2016 - 09.2016
  • Created an interactive website for the company and administrative work, providing me with excellent organisational and administrative skills
  • Researched and implemented new technologies to enhance website functionality.
  • Developed web page templates based on user interface designs.
  • Designed responsive websites optimized for mobile and desktop platforms.
  • The company liked my idea for work experience, and decided to keep me over the summer to see the progress.
  • Contributed in administration work and events ran by the company for mental health wellness.

Student Peer Mentor

Kumon Education
06.2015 - 11.2015
  • Responsible for group of 3 students with completing Math's/English worksheet
  • Organized weekly group mentoring sessions with assigned students.
  • Monitored academic performance of assigned students and provided feedback as needed.

Education

Bachelor's Degree - Computer Science, Cyber Security, Computer System Security, Mobile Computing, Final Year Project, Network Project and Architectures, Data Security & Biometrics and Computer Science Project

University Of Hertfordshire
07-2021

Skills

  • Advanced use of Microsoft Office applications
  • Strong organisational and leadership skills
  • Microsoft Intune MDM/MAM
  • SQL
  • Azure
  • Intermediate use of CRM database systems
  • Good problem-solving and troubleshooting experience
  • Coordinate developers to build and implement technology solutions
  • Exceptional communication and interpersonal skills
  • Understanding of IT infrastructure
  • Operating systems
  • Cybersecurity expertise - CompTIA Security certification in progress - expected completion: June 2025

Languages

  • English, Malayalam, and Tamil - proficient

Timeline

Technology Analyst

AtkinsRealis
06.2021 - Current

CALL ADVISOR

NHS TEST&TRACE
05.2020 - 04.2021

Sales Assistant

Currys PC World
05.2018 - 01.2020

Administrative Support / Website Designer

BME Forum Company | Voluntary Summer Work Experience
06.2016 - 09.2016

Student Peer Mentor

Kumon Education
06.2015 - 11.2015

Bachelor's Degree - Computer Science, Cyber Security, Computer System Security, Mobile Computing, Final Year Project, Network Project and Architectures, Data Security & Biometrics and Computer Science Project

University Of Hertfordshire

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