

Dynamic professional with a background as a Brazil-qualified lawyer and experience in stakeholder-facing advisory and consulting roles within global environments. I bring strong capabilities in communication, structured problem-solving, and managing complex, multi-stakeholder issues. In my consulting career, I have delivered change and transformation programmes for clients across technology, finance, and other sectors, focusing on operational resilience, process improvement, and enhancing stakeholder and end-user experience. I have supported cross-functional teams to resolve issues, manage escalations, and improve service delivery in fast-paced environments. I am experienced in identifying root causes of recurring issues, improving ways of working, and ensuring clear communication across diverse stakeholders. I combine legal training, analytical thinking, and consulting experience to support effective problem resolution and high-quality service outcomes in global, customer-focused environments.
• Delivered high-impact transformation and organisational change programmes for global clients across technology, pharmaceutical, and financial sectors, focusing on stakeholder engagement, clear communication, operational continuity, and alignment of people, culture, and workplace strategy to enable sustainable growth and resilience.
• Executed large-scale change management and workplace strategy initiatives, partnering with cross-functional teams and senior stakeholders to manage complexity, resolve escalations, and deliver successful outcomes during organisational transitions.
• Strengthened Corporate Real Estate capabilities by equipping stakeholders with tools, guidance, and support to navigate change effectively, improving decision-making, stakeholder confidence, service delivery, and transition outcomes.
• Designed and implemented organisational resilience frameworks to enhance operational readiness, business continuity, and adaptability in fast-paced and evolving environments.
• Conducted readiness assessments, stakeholder engagement, and communication strategies to identify risks early, address concerns, resolve issues, and drive adoption of new processes and ways of working.
• Performed root-cause analysis to identify recurring issues and operational barriers, implementing targeted solutions that improved delivery effectiveness and stakeholder experience.
• Co-developed an organisational design methodology based on Galbraith’s Star Model, building scalable frameworks and knowledge tools that improved client capability, service quality, and internal knowledge sharing.
• Championed human-centred transformation by identifying key stakeholder “moments that matter” across human, physical, and digital experiences to improve engagement, satisfaction, and performance.
• Supported the development of a behavioural science approach grounded in nudge theory to drive cultural alignment, improve adoption, and embed sustainable behavioural change.
• Collaborated with cross-functional teams in fast-paced, client-facing environments, managing competing priorities while maintaining high service standards and continuous improvement focus.