Summary
Overview
Work history
Education
Skills
Additional Information
Languages
References
Timeline
Hi, I’m

Pedro Martins

Milton Keynes,Buckinghamshire
Pedro Martins

Summary

Covering letter:

Pedro Martins

Hello


Professional Summary:

I bring proven success which has the capacity to enhance and ensure inclusion and diversity, as well as a good customer service experience. Also, I'm a proficient Co-Writer, in editing texts and composing letters, preparing personal and formal business content, along project planning. Talking of which, I'm cruising through the transformative Coach process, and growing in areas such-like (HR / Psychology / Customer Services).


I like research involving writing constructive / creative content for problem-solving purposes, and I've been working through time to gain experience, which has the aim for personal growth... I see that learning new things everyday adds up new skills and experience, which makes me trust that I 'can-do' coaching and I've achieved a high command in customer service. I was praised for my excellent communication and customer service skills. Therefore, I have always been determined to learn, work accordingly and develop with the flow of life. Because, learning curves - "learning is a constant process of discovery", to develop pathways for long-term growth towards the goal / targets / objectives.


Dear hiring manager, I have a positive 'can-do' attitude, and I'm passionate about coaching and assisting people. I'm a skilled professional, certified, right for your avenue (HR /Coaching / Customer Services). Hence, I am confident I will prove an asset to your company or organization and respectfully submit my application for your review. I would like to express my gratitude for this great opportunity, and I feel I am the right candidate to fill this job role. I could go for a meeting to discuss how I can help meet your goals. I'm available at your convenience and hope to hear from you soon.


Thank you for your consideration.

Overview

2
years of professional experience
1
year of post-secondary education

Work history

Sodexo - MSD Animal health
Milton Keynes, Buckinghamshire

Special cleaner
06.2023 - 12.2023

Job overview

  • Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
  • Followed sanitization, health and hygiene regulations.
  • Performed routine cleaning equipment and machinery inspections to maintain proper, safe working order.
  • Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
  • Reason for leaving: Company relocated abroad.

Insight Employment
Milton Keynes, Buckinghamshire

Warehouse Occasional and ongoing/temporary
10.2022 - 03.2023

Brewhouse and Kitchen
Milton Keynes, Buckinghamshire

Commis Chef
05.2022 - 08.2022

Job overview

  • General/Supplier enquiries: enquiries@brewhouseandkitchen.
  • Managed ingredient deliveries and stock rotation, maintaining optimum product quality.
  • Regularly conducted deep cleans of kitchen and storage areas to maintain hygiene.
  • Chopped, mixed and prepared ingredients for line cooks ahead of busy periods.
  • Adapted food preparation methods to meet vegan, vegetarian and gluten-free dietary requests.
  • Created exceptionally presented dishes, exceeding timeframe goals in minutes.
  • Assisted head chefs with menu creation, exercising creativity and forward-planning skills.
  • REASON FOR LEAVING:
  • Seek for a better opportunity / pay.

Thorn Baker
Hemel Hempstead, Hertfordshire

Cleaner Supervisor
01.2022 - 03.2022

Job overview

  • Ensured cleaning equipment, tools and machines stayed safe and efficient by conducting [Timeframe] inspections.
  • Completed [Timeframe] cleaning checks in lobby and common areas.
  • REASON FOR LEAVING:
  • It was temporary cover work/agency.

Amazon
Hemel Hempstead, Hertfordshire

Onsite Cleaner
08.2021 - 12.2021

Job overview

  • Disposed of waste, recyclables and out-of-date stock, sorting into proper receptacles for pickup.
  • Monitored supply inventory, rotating stock to promote freshness and reduce waste.

Education

B2W Group
Manchester

NVQ Level 3 from Networking IT Project Management Cybersecurity
01.2024 - 04.2024

B2W Group
Manchester

Certificates from Level 1&2 Award in Contact Centre Operations
02.2024

University overview

  • Completed Coursework: Cybersecurity

Employability Award in Health and Social Care
Milton Keynes, MIK

City & Guilds Level 1 Award from Health and Social Care
2023

University overview

  • [Type] Academic Achievement Award

Monash University
Psychology: Sensation and Perception

Certificate of Higher Education from Psychology
2023

University overview

  • [Type] Academic Achievement Award

David Key - Auspicium
Ware, HRT - UK

Bachelor of Arts from Coaching
2021

University overview

  • Coursework in [Reactivation Programme]
  • Member of The Ultimate Coach Programme
  • NLP (Auspicium David Key art&science) Transformative Coach Practitioner - Certificate ["3P's" Ultimate Coach Programme Coaching] Academic Achievement Award
  • Elite Coaching, Portugal.
  • [Bachelor's] Graduate

New Skills Academy
St Athan, VGL

Diploma CPD - SV2WTC9M from Coaching
2019

University overview

  • [Type] Academic Achievement Award

FutureLearn Unlimited
London, ENG

HR FUNDAMENTALS (CIPD) Certificate from HR
2020

University overview

  • [Type] Academic Achievement Award

West Herts College
Watford, NTH

CBT CERTIFICATE from CBT
2017

University overview

  • [Type] Academic Achievement Award

High School Morgado De Mateus
Vila Real

6 - GCSEs - Football AC from High School
till 1999

University overview

  • [Type] Academic Achievement Award
  • [Degree] Graduate

West Herts College
Watford

NVQ Level 2 from Customer Service (QCF)
01.2012 - 03.2012

West Herts College
Watford

NVQ Level 2 from Retail Knowledge (QCF)
01.2012 - 05.2012

University overview

  • [Type] Academic Achievement Award

CPD - Learning
Milton Keynes, MIK

(COSHH) from Retail - Certificate
2022

University overview

  • [Type] Academic Achievement Award

CPD - Learning
Milton Keynes, MIK

Emergency First Aid Awareness from Retail Certificate
2022

University overview

  • [Type] Academic Achievement Award

CPD - Learning
Milton Keynes, MIK

Fire Safety Awareness from Retail Certificate
2022

University overview

  • [Type] Academic Achievement Award

CPD - Learning
Milton Keynes, MIK

Disability Awareness from Retail - Certificate
2022

University overview

  • [Type] Academic Achievement Award

Skills

  • Computer Skills
  • PC - Laptop - 20 years - IT skills
  • ESTAGE (Web builder)
  • Cisco Packet Tracer
  • Windows 10 / Microsoft Office / Power Point / Excel
  • Sketching
  • Google Workspace / Monday / Trello
  • Research
  • Marketing
  • Knowledge of [Software]
  • Problem-solving
  • [Type] Troubleshooting
  • Skillful
  • Health and safety compliance
  • Self-disciplined / rules of work
  • Stock control and replenishment
  • Behavior management
  • Group coaching / Transformative coaching
  • Pastoral care
  • Co-Writer / Publications
  • Human anatomy knowledge

Additional Information

  • (UK residency)

Languages

Portuguese
Native language
English
Proficient
C2

References

References available upon request.

Timeline

B2W Group

NVQ Level 3 from Networking IT Project Management Cybersecurity
01.2024 - 04.2024

Special cleaner

Sodexo - MSD Animal health
06.2023 - 12.2023

Warehouse Occasional and ongoing/temporary

Insight Employment
10.2022 - 03.2023

Commis Chef

Brewhouse and Kitchen
05.2022 - 08.2022

Cleaner Supervisor

Thorn Baker
01.2022 - 03.2022

Onsite Cleaner

Amazon
08.2021 - 12.2021

West Herts College

NVQ Level 2 from Customer Service (QCF)
01.2012 - 03.2012

West Herts College

NVQ Level 2 from Retail Knowledge (QCF)
01.2012 - 05.2012

B2W Group

Certificates from Level 1&2 Award in Contact Centre Operations

Employability Award in Health and Social Care

City & Guilds Level 1 Award from Health and Social Care

Monash University

Certificate of Higher Education from Psychology

David Key - Auspicium

Bachelor of Arts from Coaching

New Skills Academy

Diploma CPD - SV2WTC9M from Coaching

FutureLearn Unlimited

HR FUNDAMENTALS (CIPD) Certificate from HR

West Herts College

CBT CERTIFICATE from CBT

High School Morgado De Mateus

6 - GCSEs - Football AC from High School

CPD - Learning

(COSHH) from Retail - Certificate

CPD - Learning

Emergency First Aid Awareness from Retail Certificate

CPD - Learning

Fire Safety Awareness from Retail Certificate

CPD - Learning

Disability Awareness from Retail - Certificate
Pedro Martins