Pedro Luiz Andre Neto
London,UK
Summary
Experienced trilingual administrative professional and 9 years of experience in London.
Consoles verification specialist, skilled in team management, data analysis, and web development, with proficiency in Microsoft Excel, Google Sheets, and Python. Demonstrates strong problem-solving abilities, staff evaluation, and electronics troubleshooting, with a commitment to process improvement. Focused on enhancing team success and organizational efficiency through effective communication and knowledge sharing.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Team Leader Console Specialist
Vinted
London, Greater London
2025.09 - Current
- Verified Nintendo, Sony, and Microsoft consoles using product descriptions for purchase checks.
- Tested multiple gaming platforms to broaden product knowledge for testing decisions.
- Completed repetitive checks patiently to support deeper defect analysis outcomes.
- Created detailed reports to communicate found issues for faster resolutions.
- Followed test plans carefully to maintain rigorous quality assurance coverage.
- Identified bugs during game testing and reported defects for fix requests.
- Recorded glitches through meticulous play-throughs of each level to trace issues.
- Provided clear feedback on game mechanics to guide refinement processes.
- Documented game progress regularly to keep accurate records for reference.
- Prepared and configured testing systems to keep test workflows ready.
- Monitored daily operations while reducing operational cost through better routines.
- Managed software updates to keep systems performing consistently and reliably.
- Troubleshot technical issues to maintain smooth workflow continuity.
- Provided first-level support by identifying problems accurately for quicker triage.
- Maintained approval flow by informing platform decisions to approve or reject purchases.
- Coordinated across departments to maintain seamless workflow delivery.
- Delegated responsibilities efficiently across team members to keep tasks moving.
- Resolved workplace conflicts effectively to promote harmony within the workforce.
- Encouraged open dialogue among employees to strengthen problem-solving collaboration.
- Coordinated hiring, recruitment, and training strategies to build an admin team.
Hived Site Manager
Delivery Mates
London, UK
2024.06 - 2025.09
- Managed route management, payment processing, recruitment, and daily operational oversight.
- Managed delivery operations, coordinating team for timely and efficient service.
- Communicated with clients and held regular meetings to ensure satisfaction and optimise operational processes.
- Delegated tasks to appropriate personnel, enhancing overall team productivity.
- Coordinated hiring, recruitment and training strategies to build a successful administrative team.
- Negotiated contracts with suppliers leading to substantial cost savings.
- Contributed to round table discussions with directors to help resolve safety, compliance and overall maintenance issues.
- Improved system efficiency by conducting regular software updates and patches.
Site manager
We-Work
London, UK
2023.06 - 2024.05
- Led cleaning team responsible for maintaining entire builting on "We work" Company building locatedd at Edward Road, ensuring clean and organised spaces for various companies
- Organised meetings and prepared spaces for events and corporate use
- Managed purchases and shift scheduling for staff
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Increased team cohesion by implementing regular feedback sessions.
Medical Courier
E-Courier
London, UK
2022.02 - 2023.03
- Company Overview: (Self-Employed)
- Transported medical samples and blood between hospitals and laboratories, with extensive knowledge of over 15 hospital units in London
- Experience in logistics and transportation of sensitive materials
- (Self-Employed)
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Site Manager
Global Geo Solutions
London, UK
2020.03 - 2022.01
- Implemented automated tests to improve accuracy and efficiency.
- Facilitated successful product launches by coordinating end-to-end testing activities.
- Improved software reliability by conducting comprehensive system tests.
- Identified critical bugs for effective resolution and improved performance.
- Managed team responsible for registration, sales, setup, and tracking of vehicles with GPS.
- Coordinated daily activities and provided solutions to operational problems.
- Supervised all onsite operations and maintained communication with clients and suppliers.
- Demonstrated leadership skills during challenging circumstances, ensuring team morale remained high.
Customer Service
Reg n Stop Kiosk
London, UK
2018.10 - 2019.11
- Delivered high-quality customer service while coordinating workflow for efficient service delivery
- Served over 100 customers daily in dynamic, fast-paced environment, ensuring satisfaction and timely service
- Performed roles as cashier, customer service representative, and kitchen operator in pancake shop to ensure smooth operations
Education
BSc (Hons) - Computing Systems
Solent University
London, UK 2023.02 - 2026.10
Skills
Technical troubleshooting
Data Analysis
Microsoft Excel
Google Sheets
HTML
Software updates & factory resets
Team leadership
Staff performance evaluation
Decision-Making autonomy
Process improvement understanding
Excellent communication
Team collaboration
Problem-solving
Knowledge sharing
Trilingual assistant
Motivational mastery
Education
Current
Languages
5,6,5
Languages
English
Portuguese
Spanish
Timeline
Team Leader Console Specialist
Vinted
2025.09 - Current
Hived Site Manager
Delivery Mates
2024.06 - 2025.09
Site manager
We-Work
2023.06 - 2024.05
BSc (Hons) - Computing Systems
Solent University
2023.02 - 2026.10
Medical Courier
E-Courier
2022.02 - 2023.03
Site Manager
Global Geo Solutions
2020.03 - 2022.01
Customer Service
Reg n Stop Kiosk
2018.10 - 2019.11