PEDRO LANDIM
Leeds
Summary
7 Years of professional warehouse and customer service focused roles with strong background in efficient inventory management and order fulfillment as well directly customer related topics. Skilled in managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
WAREHOUSE WORKER
FEDEX
Leeds
07.2024 - 04.2025
- I work as a flexible warehouse operative through an agency, picking up shifts as they become available.
- This role allows me to adapt to various warehouse environments, assisting with tasks such as stock management, order picking, and maintaining efficient workflows, all while ensuring high standards of safety and accuracy.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
CUSTOMER SUPPORT EXECUTIVE
L'OREAL
Leeds
11.2022 - 06.2024
- Responding to customer inquiries and providing information about products, services, or store policies via phone, email, or in-person.
- Ensuring customer satisfaction by resolving issues and complaints promptly and effectively.
- Processing customer orders, returns, and exchanges accurately.
- Handling customer complaints or issues with professionalism and empathy, ensuring a positive outcome.
TECHNICAL SUPPORT ANALYST
Auto Trader
03.2022 - 11.2022
- Managing and resolving technical support tickets in a timely and efficient manner, ensuring customer issues are addressed effectively.
- Presenting customers with clear resolution options tailored to their needs, ensuring a smooth and satisfactory outcome.
- Delivering comprehensive training to internal teams and third-party partners to enhance their technical understanding and problem-solving capabilities.
- Maintaining detailed IT support logs to track issues, solutions, and system performance, ensuring accurate documentation and follow-up.
Education
HIGHER NATIONAL DIPLOMA - MECHANICAL ENGINEERING
Manchester Metropolitan University
Manchester 09.2019 - 07.2022
Skills
Shipment unpacking
Shipping and receiving
Microsoft Excel
Warehouse safety
Picking and packing
Order preparation
Warehouse logistics
Quality control
Personal Information
Gender: Male
Timeline
WAREHOUSE WORKER
FEDEX
07.2024 - 04.2025
CUSTOMER SUPPORT EXECUTIVE
L'OREAL
11.2022 - 06.2024
TECHNICAL SUPPORT ANALYST
Auto Trader
03.2022 - 11.2022
HIGHER NATIONAL DIPLOMA - MECHANICAL ENGINEERING
Manchester Metropolitan University
09.2019 - 07.2022
Similar Profiles
Tony ScottTony Scott
Package Handler at FedExPackage Handler at FedEx
Blanca CharlesBlanca Charles
Customer Solutions Agent at FedExCustomer Solutions Agent at FedEx
David Mendoza-PaizDavid Mendoza-Paiz
Package Handler at FedExPackage Handler at FedEx
Kevin MillerKevin Miller
P&D Manager at FedExP&D Manager at FedEx
Stephen BlowStephen Blow
Director at French Carp LakesDirector at French Carp Lakes