Pedro Canteiro
Worcester,Worcestershire
Summary
Experienced Bar, Restaurant, Club, and Coffee Shop Manager with over 20 years in stock control, product purchasing, and cost organization. Proven track record in meeting company targets and managing P&L effectively. Skilled in optimizing resources and enhancing customer experiences while fostering a high-performance culture among staff.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Cosy Club
Worcester, Worcestershire
11.2024 - 02.2026
- Oversaw daily operations, ensuring quality standards and regulatory compliance.
- Managed financial budgets, forecasting, and reporting to maintain cost control
- Controlled expenses and allocated resources to meet budget effectively.
- Cultivated a performance-oriented business culture focused on goal achievement
- Selected and mentored senior staff, forming a strong leadership team.
- Monitored operations to ensure alignment with targets and forecasts.
- Directed FOH and BOH operations for maximum efficiency and productivity.
- Addressed customer complaints promptly, enhancing satisfaction levels.
- Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
- Conducted regular staff meetings to communicate targets, share feedback, and discuss strategies for continuous improvement.
- Managed restaurant opening and closing procedures, maintaining faultless establishment security.
- Implemented rigorous cleaning schedules to ensure spotless restaurant and kitchen cleanliness.
- Resolved customer complaints with diplomacy and tact, turning negative experiences into opportunities for service improvement.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Optimised profits by controlling food, Drinks and labour costs daily.
- Analysed financial reports P&L to monitor restaurant performance, identifying areas for cost reduction and revenue increase
- Coordinated staff schedules to ensure adequate coverage during peak times, balancing workload and minimising overtime costs.
- Managed inventory levels to prevent stockouts and excess, conducting regular audits for accuracy and efficiency.
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
- Championed 100% guest satisfaction by providing excellent dining experience.
General Manager
Danesbury limited
Worcester, Worcestershire
04.2023 - 11.2024
- Managed daily operations for front and back of house areas in restaurant.
- Delivered exceptional customer service, ensuring guest satisfaction throughout visits.
- Addressed issues and concerns from guests promptly and effectively.
- Performed administrative duties including payroll, inventory management, and financial reporting.
- Enforced food health and safety protocols among all team members.
- Contributed to marketing campaigns, enhancing brand visibility within local community.
- Trained new hires and provided ongoing education for current employees.
- Executed human resources tasks including recruiting and hiring to maintain staff levels.
General Manager
Nobre alimentação
Santarém District
08.2020 - 04.2023
- Maintained restaurant operations, overseeing opening, closing, and compliance with health regulations.
- Mentored new staff, conducting continuous training for skill enhancement.
- Scheduled shifts and assigned tables to optimize waitstaff efficiency.
- Resolved customer grievances professionally to enhance satisfaction.
- Conducted accurate payroll activities while managing financial budgets and reporting.
- Purchased ingredients and equipment, securing better deals for replacements.
- Monitored key performance indicators to ensure operational targets were met.
- Organized events and large parties, ensuring seamless execution.
Assistant Manager
Prezzo Malvern
Malvern
10.2019 - 08.2020
- Opening and closing the restaurant.
- Appointing, inducting, and mentoring new staff members.
- Scheduling shifts and assigning tables to waitstaff.
- Resolving customers' questions and grievances in a professional manner.
- Conducting payroll activities in an accurate, timely manner.
- Ensuring that the restaurant adheres to pertinent health and safety regulations.
- Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted.
- Sourcing better deals on all resources and equipment that warrant replacing or replenishing.
- Recording all income and expenses and ensuring that cash registers are balanced.
- Keeping control and keep KPIs on track
- Training to new members of Staff and continuous Training when need it
- Drop money and change to the bank
- Keep control on Rotas
- Make sure Health and Safety and keep in progress and in use the correct way
Trade Representative
Outros Destinos Unipessoal Lda
Cartaxo, Distrito de Santarém
11.2014 - 09.2019
- Generating leads.
- Meeting or exceeding sales goals.
- Negotiating all contracts with prospective clients.
- Helping determine pricing schedules for quotes, promotions, and negotiations.
- Preparing weekly and monthly reports.
- Giving sales presentations to a range of prospective clients.
- Coordinating sales efforts with marketing programs.
- Understanding and promoting company programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting sales contracts for orders.
- Visiting clients and potential clients to evaluate needs or promote products and services.
- Maintaining client records.
- Answering client questions about credit terms, products, prices, and availability.
Assistant Manager
Roadchef - Strensham
Worcester
10.2008 - 11.2014
- Responsible for customer service evaluation of procedures.
- Management from opening to closing, integrating cash flow, financial and control of all accounts of the restaurant and Bar.
- Strong administrative and operational performance in the preparation of stock controls and marketing actions aligning the entire infrastructure with the business strategy.
- Identifying opportunities in the operation of the restaurant, structure, develop, train and monitor the employees with the Due clear and objective actions for the business and maintain relationships with all areas and board of directors.
- Analysis in evaluation and monitoring tools, such as Score Card, Ove P&L Shift and Daily Stock Control., Weekly, Monthly and Annual
- Macdonald's
Restaurant and Bar Supervisor
Bushuakers
Worcester, MA
03.2004 - 09.2008
- Hire, train, and supervise restaurant employees
- Create staff schedule to ensure appropriate staffing
- Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
- Take ownership of budgets and cost control methods to minimize expenses
- Address customer needs, comments, and complaints
- Adhere to and enforce employee compliance with health, safety, and sanitation standards
- Process payroll and maintain all relevant records
- Ensure all employees are working within outlined operating standards
- Report on financial performance, inventory, and personnel
- Processing purchase orders, invoices, and other transactions related to billing customers for products or services
- Reviewing financial statements and preparing reports based on data from company ledgers or other records
- Preparing bank deposits and journal entries to record business transactions
- Preparing reports such as budgets and forecasts to support decision making within an organization
- Preparing tax forms such as corporate tax returns for registered businesses
- Contacting suppliers about delinquent accounts or discrepancies in invoices
- Reviewing account activity to ensure compliance with laws and regulations
- Creating spreadsheets, charts, and other documents using accounting software
- Maintaining the organization's accounting records by updating files with new information
Education
GCSE in Business Management - Business Management
The Open University
2023
GCSEs - Maths
GCSE
Cartaxo1996
Skills
- Driving
- Invoicing
- Inventory Control
- Microsoft Office
- Payroll
- Microsoft Access
- Operations Management
- Accountancy
- Fast Food
- Microsoft Outlook
- Microsoft Word
- SAP
- Accounts Payable
- PL/SQL
- Italian
- Operations management
- Team building
- Financial forecasting
- Budget management
- Inventory control
- Customer service
- Staff training
- Conflict resolution
- Financial management
- Strategic planning
- Budget planning and forecasting
- Decision-Making authority
- Brand management
Certification
Personal Licence, 2024-09-01, Present
Custom Section
GCSE or equivalent
Personal Information
- Total Experience: 20
- Accounting
- Banking & Finance
- Customer Service
- Food Preparation & Service
- Hospitality & Tourism
- Human Resources
- Management
- Retail
- Sales
- Willing To Relocate: Anywhere
Websites, Portfolios and Profiles
https://www.linkedin.com/in/pedro-canteiro-b1b3023a
Languages
English
Advanced
C1
Spanish
Intermediate
B1
Portuguese
Proficient
C2
Italian
Intermediate
B1
Timeline
General Manager
Cosy Club
11.2024 - 02.2026
General Manager
Danesbury limited
04.2023 - 11.2024
General Manager
Nobre alimentação
08.2020 - 04.2023
Assistant Manager
Prezzo Malvern
10.2019 - 08.2020
Trade Representative
Outros Destinos Unipessoal Lda
11.2014 - 09.2019
Assistant Manager
Roadchef - Strensham
10.2008 - 11.2014
Restaurant and Bar Supervisor
Bushuakers
03.2004 - 09.2008
GCSE in Business Management - Business Management
The Open University
GCSEs - Maths
GCSE