PEARL ASHIA

Making friendly telephone calls to elderly clients who live in isolation to provide confidential and compassionate support through active and empathetic listening.

In the event where a client needs emergency services, an immediate 999 call will be made on their behalf to get them the help they need.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.

• Facilitated successful community events, coordinating logistics and volunteer schedules for smooth execution.
• Increased client engagement through active listening and providing tailored guidance for their unique situations.
• Supported program coordinators in administrative tasks such as scheduling appointments or updating databases efficiently for optimal organization-wide functioning.
• Assisted in fundraising efforts, engaging donors and raising crucial funds for the organization''s programs and services.
• Assisted kitchen staff to prepare hot meals for clients.